User Identity Verification - Revision history

SarahK at 17:04, 4 April 2023

2023-04-04T17:04:47Z

SarahK at 15:36, 10 May 2022

2022-05-10T15:36:46Z

SarahK: /* Other Actions */

2022-04-15T20:44:41Z

‎Other Actions

SarahK at 20:27, 14 October 2021

2021-10-14T20:27:58Z

SarahK at 20:27, 14 October 2021

2021-10-14T20:27:17Z

SarahK at 14:01, 13 July 2021

2021-07-13T14:01:18Z

SarahK: /* Using User Identity Verification */

2021-06-07T18:31:38Z

‎Using User Identity Verification

SarahK: /* Activating User Identity Verification */

2021-06-07T18:31:22Z

‎Activating User Identity Verification

SarahK at 17:10, 13 May 2021

2021-05-13T17:10:48Z

SarahK: Created page with "With user identity verification, your customers are required to supply identifying documents through the Client Area. Their verification status will display throughout the WHM..."

2021-05-13T17:07:45Z

Created page with "With user identity verification, your customers are required to supply identifying documents through the Client Area. Their verification status will display throughout the WHM..."

New page

With user identity verification, your customers are required to supply identifying documents through the Client Area. Their verification status will display throughout the WHMCS Admin Area.

WHMCS can initiate this automatically after a failed fraud protection check or you can initiate it manually. It helps to streamline the process of managing fraudulent orders.

<div class="docs-alert-info">
<span class="title">WHMCS 8.2</span><br />
We added user identity verification support through a third-party service, Validation.com, in WHMCS 8.2. WHMCS stores whether the identity was successfully verified while Validation.com's service supplies you with the options for performing that verification.

For more information about how Validation.com stores and processes data, see [[Validation.com's Data Processing Agreement|https://validation.com/data-processing-agreement/]]
</div>

==Activating User Identity Verification==

To activate user identity verification, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection''', click '''Activate''', and then click '''Configure'''. When you do this for the first time, you will need to create a [[Validation.com|https://www.validation.com]] account that includes API access. You can choose between several account types.

WHMCS will automatically receive your '''API Key''' and '''API Secret'''. Then, you can configure two settings:

* Set '''Verification Features''' to '''ON''' to enable all user identity verification features in WHMCS. Setting this to '''OFF''' disables all user identity verification features.
* Set '''Automatic Requests''' to '''ON''' to automatically initiate verification requests for orders that your chosen fraud protection service marks as fraudulent. If you set this to '''OFF''', you must initiate validation requests manually.

==Using User Identity Verification==

In WHMCS 8.2 and later, orders are associated with the ''specific'' user account that placed the order through the WHMCS Client Area. If the order was placed through the Admin Area (and therefore by an admin), verification requests go to the account owner's user. For more information about users and accounts, see [Users and Accounts].

After activating user identity verification, you can manually request verification from a customer through two locations, which will also display the verification status:

* '''Orders > Manage Orders'''.
* Managing the associated user at '''Clients > Manage Users > Manage User'''.

Additionally, if you enable '''Automatic Requests''', WHMCS will automatically request identity confirmation for users when their orders are deemed to be high risk by your fraud protection module.

Users will see a notification at the top of the Client Area if the placed order requires verification. They can then securely submit their information (for example, a selfie and a photo of a driver's license) from within the Client Area.

@@ Line 1: / Line 1: @@
-With user identity verification, your customers must supply identifying documents through the Client Area. Their verification status will display throughout the WHMCS Admin Area.
+<div class="docs-alert-danger">
+'''Validation.com will discontinue service on April 9, 2023.'''
 WHMCS can initiate this automatically after a failed fraud protection check or you can initiate it manually. It helps to streamline the process of managing fraudulent orders.
 <div class="docs-alert-info">
-We added user identity verification support through a third-party service, Validation.com, in WHMCS 8.2. WHMCS stores whether the identity was successfully verified while Validation.com's service supplies you with the options for performing that verification.
+We added user identity verification support through Validation.com in WHMCS 8.2. WHMCS stores whether the identity was successfully verified while Validation.com's service supplies you with the options for performing that verification. For more information, see [https://validation.com/data-processing-agreement/ Validation.com's Data Processing Agreement].
+</div>
-For more information about how Validation.com stores and processes data, see [https://validation.com/data-processing-agreement/ Validation.com's Data Processing Agreement].
 </div>
-−
 ==Activating User Identity Verification==
-−
-To activate user identity verification, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Fraud Protection]]''', click '''Activate''', and then click '''Configure'''. When you do this for the first time, you will need to create a [https://www.validation.com Validation.com] account that includes API access. You can choose between several account types.
+<div class="docs-alert-danger">
+Because Validation.com's services cease on April 9, 2023, we '''strongly''' recommend against activating this feature.
-WHMCS will automatically receive your '''API Key''' and '''API Secret'''. Then, you can configure two settings:
+</div>
 ==Using User Identity Verification==
-−
 In WHMCS 8.2 and later, orders are associated with the ''specific'' user account that placed the order through the WHMCS Client Area. If the order was placed through the Admin Area (and therefore by an admin), verification requests go to the account owner's user. For more information about users and accounts, see [[Users and Accounts]].

← Older revision		Revision as of 20:44, 15 April 2022
Line 42:		Line 42:
	If you only want to disable user identity verification temporarily, toggling Validation.com to '''OFF''' will retain your credentials in WHMCS while disabling the functionality.		If you only want to disable user identity verification temporarily, toggling Validation.com to '''OFF''' will retain your credentials in WHMCS while disabling the functionality.
	</div>		</div>
		+
		+	{{modules}}

@@ Line 1: / Line 1: @@
-With user identity verification, your customers are required to supply identifying documents through the Client Area. Their verification status will display throughout the WHMCS Admin Area.
+With user identity verification, your customers must supply identifying documents through the Client Area. Their verification status will display throughout the WHMCS Admin Area.
 WHMCS can initiate this automatically after a failed fraud protection check or you can initiate it manually. It helps to streamline the process of managing fraudulent orders.
 <div class="docs-alert-info">
 We added user identity verification support through a third-party service, Validation.com, in WHMCS 8.2. WHMCS stores whether the identity was successfully verified while Validation.com's service supplies you with the options for performing that verification.
@@ Line 12: / Line 11: @@
 ==Activating User Identity Verification==
-To activate user identity verification, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection''', click '''Activate''', and then click '''Configure'''. When you do this for the first time, you will need to create a [https://www.validation.com Validation.com] account that includes API access. You can choose between several account types.
+To activate user identity verification, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Fraud Protection]]''', click '''Activate''', and then click '''Configure'''. When you do this for the first time, you will need to create a [https://www.validation.com Validation.com] account that includes API access. You can choose between several account types.
 WHMCS will automatically receive your '''API Key''' and '''API Secret'''. Then, you can configure two settings:
@@ Line 21: / Line 20: @@
 ==Using User Identity Verification==
-In WHMCS 8.2 and later, orders are associated with the ''specific'' user account that placed the order through the WHMCS Client Area. If the order was placed through the Admin Area (and therefore by an admin), verification requests go to the account owner's user. For more information about users and accounts, see [Users and Accounts].
+In WHMCS 8.2 and later, orders are associated with the ''specific'' user account that placed the order through the WHMCS Client Area. If the order was placed through the Admin Area (and therefore by an admin), verification requests go to the account owner's user. For more information about users and accounts, see [[Users and Accounts]].
 After activating user identity verification, you can manually request verification from a customer through two locations, which will also display the verification status:
-* '''Orders > Manage Orders'''.
+* '''Orders > [[Order Management|Manage Orders]]'''.
-* Managing the associated user at '''Clients > Manage Users > Manage User'''.
+* Managing the associated user at '''Clients > Manage Users > [[Users and Accounts|Manage User]]'''.
 Additionally, if you enable '''Automatic Requests''', WHMCS will automatically request identity confirmation for users when their orders are deemed to be high risk by your fraud protection module.
@@ Line 39: / Line 38: @@
 <div class="docs-alert-info">
 If you only want to disable user identity verification temporarily, toggling Validation.com to '''OFF''' will retain your credentials in WHMCS while disabling the functionality.
 </div>
 {{modules}}

@@ Line 7: / Line 7: @@
 We added user identity verification support through a third-party service, Validation.com, in WHMCS 8.2. WHMCS stores whether the identity was successfully verified while Validation.com's service supplies you with the options for performing that verification.
-For more information about how Validation.com stores and processes data, see [https://validation.com/data-processing-agreement/|Validation.com's Data Processing Agreement].
+For more information about how Validation.com stores and processes data, see [[Validation.com's Data Processing Agreement|https://validation.com/data-processing-agreement/]]
 </div>
 ==Activating User Identity Verification==
-To activate user identity verification, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection''', click '''Activate''', and then click '''Configure'''. When you do this for the first time, you will need to create a [https://www.validation.com Validation.com] account that includes API access. You can choose between several account types.
+To activate user identity verification, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection''', click '''Activate''', and then click '''Configure'''. When you do this for the first time, you will need to create a [[Validation.com|https://www.validation.com]] account that includes API access. You can choose between several account types.
 WHMCS will automatically receive your '''API Key''' and '''API Secret'''. Then, you can configure two settings:
@@ Line 18: / Line 18: @@
 * Set '''Verification Features''' to '''ON''' to enable all user identity verification features in WHMCS. Setting this to '''OFF''' disables all user identity verification features.
 * Set '''Automatic Requests''' to '''ON''' to automatically initiate verification requests for orders that your chosen fraud protection service marks as fraudulent. If you set this to '''OFF''', you must initiate validation requests manually.
-−
 ==Using User Identity Verification==
-In WHMCS 8.2 and later, orders are associated with the ''specific'' user account that placed the order through the WHMCS Client Area. If the order was placed through the Admin Area (and therefore by an admin), verification requests go to the account owner's user. For more information about users and accounts, see [[Users and Accounts]].
+In WHMCS 8.2 and later, orders are associated with the ''specific'' user account that placed the order through the WHMCS Client Area. If the order was placed through the Admin Area (and therefore by an admin), verification requests go to the account owner's user. For more information about users and accounts, see [Users and Accounts].
 After activating user identity verification, you can manually request verification from a customer through two locations, which will also display the verification status:
@@ Line 31: / Line 31: @@
 Users will see a notification at the top of the Client Area if the placed order requires verification. They can then securely submit their information (for example, a selfie and a photo of a driver's license) from within the Client Area.