Troubleshooting a File Not Found Error - Revision history

SarahK at 20:57, 9 May 2022

2022-05-09T20:57:42Z

SarahK: /* Checking for the File */

2022-01-21T18:26:51Z

‎Checking for the File

SarahK: Created page with "If you experience a '''File not found''' error, this may mean that a file is not present or is not accessible at the expected location. Performing the steps below will help yo..."

2022-01-21T18:26:38Z

Created page with "If you experience a '''File not found''' error, this may mean that a file is not present or is not accessible at the expected location. Performing the steps below will help yo..."

New page

If you experience a '''File not found''' error, this may mean that a file is not present or is not accessible at the expected location. Performing the steps below will help you resolve this issue.

===Checking for the File===

To troubleshoot this, begin by validating whether the file is present in the local storage.

To do this:
# Check whether the file exists.
# Check the file's permissions and make certain that they allow access to the web user. For AWS S3, use AWS (or your compatible storage provider's) console to verify that the file is stored with the indicated key.

==Test Configuration==

You can confirm storage location accessibility using the '''Test Configuration''' feature.

To do this:
# Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Storage Settings''' and choose the '''Configurations''' tab.
# Select the configuration you want to test.
# Click the '''Test''' icon.

For AWS S3 (or compatible providers) this should also indicate whether there are any issues with the provided access key or access secret.

@@ Line 14: / Line 14: @@
 To do this:
-# Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Storage Settings''' and choose the '''Configurations''' tab.
 # Select the configuration you want to test.
-# Click the '''Test''' icon.
+# Click '''Test'''.
 For AWS S3 (or compatible providers) this should also indicate whether there are any issues with the provided access key or access secret.

@@ Line 1: / Line 1: @@
 If you experience a '''File not found''' error, this may mean that a file is not present or is not accessible at the expected location. Performing the steps below will help you resolve this issue.
-===Checking for the File===
+==Checking for the File==
 To troubleshoot this, begin by validating whether the file is present in the local storage.
@@ Line 7: / Line 7: @@
 To do this:
 # Check whether the file exists.
 # Check the file's permissions and make certain that they allow access to the web user. For AWS S3, use AWS (or your compatible storage provider's) console to verify that the file is stored with the indicated key.
 ==Test Configuration==