SarahK at 20:23, 9 May 2022

2022-05-09T20:23:37Z

SarahK: Created page with "If the system is not successfully recording payments within your WHMCS installation, the callback setting configuration may be experiencing issues communicating with WHMCS. =..."

2022-01-25T20:34:15Z

Created page with "If the system is not successfully recording payments within your WHMCS installation, the callback setting configuration may be experiencing issues communicating with WHMCS. =..."

New page

If the system is not successfully recording payments within your WHMCS installation, the callback setting configuration may be experiencing issues communicating with WHMCS.

==Troubleshooting==

<div class="docs-alert-success">
<span class="title">Payment Gateways</span><br />
For more information about payment gateway-specific details for any of the steps below, see [[Payment Gateways]].
</div>

To troubleshoot this issue:

# Check whether your system configuration is sending callback commands to the appropriate file in the <tt>/modules/gateways/callback</tt> directory.
# Check whether the callback setting configuration on your payment gateway's website is sending callback commands to the appropriate file in the <tt>/modules/gateways/callback</tt> directory.
# Go to '''Billing > Gateway Log''' and review the debug data at the time of payment for an error message or code. Check your gateway's documentation or contact their support team for assistance.
# If there is not a log entry and you are using a [[Payment_Gateways#Merchant_Gateways|merchant gateway]], check to ensure that the client has card details on file.<br />
# Check whether a firewall, ModSecurity™, or a similar server setting is preventing your gateway from communicating with the callback file on your server. For assistance, contact your payment gateway and system administrator or hosting provider.

@@ Line 4: / Line 4: @@
 <div class="docs-alert-success">
 For more information about payment gateway-specific details for any of the steps below, see [[Payment Gateways]].
 </div>
@@ Line 12: / Line 11: @@
 # Check whether your system configuration is sending callback commands to the appropriate file in the <tt>/modules/gateways/callback</tt> directory.
 # Check whether the callback setting configuration on your payment gateway's website is sending callback commands to the appropriate file in the <tt>/modules/gateways/callback</tt> directory.
-# Go to '''Billing > Gateway Log''' and review the debug data at the time of payment for an error message or code. Check your gateway's documentation or contact their support team for assistance.
+# Go to '''Billing > [[Gateway Log]]''' and review the debug data at the time of payment for an error message or code. Check your gateway's documentation or contact their support team for assistance.
 # If there is not a log entry and you are using a [[Payment_Gateways#Merchant_Gateways|merchant gateway]], check to ensure that the client has card details on file.<br />
 # Check whether a firewall, ModSecurity™, or a similar server setting is preventing your gateway from communicating with the callback file on your server. For assistance, contact your payment gateway and system administrator or hosting provider.

Troubleshooting Payment Record Issues - Revision history

SarahK at 20:23, 9 May 2022

SarahK: Created page with "If the system is not successfully recording payments within your WHMCS installation, the callback setting configuration may be experiencing issues communicating with WHMCS. =..."