Transactions - Revision history

Lawrence: /* Searching Transactions and Handling Reversals */

2024-05-17T16:56:23Z

‎Searching Transactions and Handling Reversals

SarahK at 15:30, 6 March 2024

2024-03-06T15:30:34Z

SarahK at 16:56, 7 February 2024

2024-02-07T16:56:35Z

SarahK: /* Searching Transactions and Handling Reversals */

2023-12-06T20:47:41Z

‎Searching Transactions and Handling Reversals

SarahK: /* Searching Transactions and Handling Reversals */

2023-12-06T20:47:17Z

‎Searching Transactions and Handling Reversals

SarahK: /* Searching Transactions and Handling Reversals */

2023-12-06T20:46:18Z

‎Searching Transactions and Handling Reversals

SarahK at 19:47, 9 May 2022

2022-05-09T19:47:58Z

SarahK at 19:36, 14 April 2022

2022-04-14T19:36:50Z

SarahK at 21:46, 1 March 2022

2022-03-01T21:46:08Z

SarahK: /* Applying Payment to an Invoice */

2022-02-04T20:14:43Z

‎Applying Payment to an Invoice

@@ Line 45: / Line 45: @@
 <div class="docs-alert-info">
-WHMCS 8.3 and higher includes support for disputes for Stripe and some PayPal® transactions at '''Billing > [[Disputes]]'''.
+WHMCS 8.3 and higher includes support for disputes for [[Stripe]] (credit card only) and some [[PayPal]]® transactions at '''Billing > [[Disputes]]'''.
 </div>
@@ Line 60: / Line 60: @@
 # Perform the necessary actions for each item on the invoice.  For example, you might want to suspend a product from the client profile to prevent further use or contact a domain's registrar and ask whether a cancellation is possible.
 # Optionally, create a new manual invoice for repayment (for example, if the dispute is a mistake or the client has contacted you) by manually creating a custom invoice. This can also apply any fees or surcharges you may have incurred for the disputed payment. '''Do not''' attempt to re-invoice the original items for repayment: that could lead to double incrementing of due dates and double renewal actions on products and services.
-−
 == Payment Gateway Balances ==

@@ Line 63: / Line 63: @@
 == Payment Gateway Balances ==
-<div class="docs-alert-success">We added this feature in WHMCS 8.2.</div>
+<div class="docs-alert-success">We added this feature in WHMCS 8.2 and updated the displayed details in WHMCS 8.9.</div>
-You can view payment gateway balances for [[Stripe]], [[PayPal Basic]], [[PayPal Payments]], and [[PayPal Card Payments]] at '''Billing > [[Transactions]]''' in the WHMCS Admin Area. This lets you check your financial details sooner and stay aware of trends and changes.
+You can view payment gateway balances for [[Stripe]], [[PayPal Basic]], [[PayPal Payments]], and [[PayPal Card Payments]] at '''Billing > Transactions List''' in the WHMCS Admin Area. This lets you check your financial details sooner and stay aware of trends and changes.
 * The displayed balances remain in the cache for a specific amount of time and will then automatically refresh. You can also manually refresh them.
-* When you click on a transaction in this list, additional information will display for that transaction.
+* When you click on a transaction in this list, additional details will display for that transaction.
 * Balances display by default for admins with the '''Full Administrator''' role. To make this information available to other admins, assign the '''View Gateway Balances''' permission to the desired role.
@@ Line 74: / Line 74: @@
 <div class="docs-alert-info">For information about displaying balances in custom development, see our [https://developers.whmcs.com/payment-gateways/displaying-balances Developer Documentation].</div>
 ==The Gateway Logs==
 If WHMCS isn't automatically handling transactions or you experience other transaction-related issues, check the related logs at '''Billing > [[Gateway Log]]'''.

@@ Line 1: / Line 1: @@
-WHMCS records all of your transactions and allows you to view and work with them from within the Admin Area.
+WHMCS records all of your transactions and allows you to view and work with them from within the Admin Area. You can also view your merchant account balances for [[Stripe]]™, [[PayPal Basic]], [[PayPal Payments]], and [[PayPal Card Payments]].
-−
 You can view a list of transactions at '''Billing > Transactions List'''.
-−
 ==Applying Payment to an Invoice==
-−
 If you receive a payment that the system hasn't automatically logged in WHMCS, you will need to manually apply it to the invoice as a transaction.
-−
 * For steps to do this, see [[Invoicing]].
 * If a payment is not for any particular invoice, [[Transactions#Issuing_Credit_to_a_Client|issue credit to the client]] instead.
-−
 == Multiple Invoices ==
-−
 If you receive a payment that applies to '''multiple invoices''', click '''Add Transaction'''. This displays the same settings for applying payment to an individual invoice, but, in addition, lets you set an '''Invoice ID(s)''' value. For this setting, you can enter a comma-seperated list of all of the invoice numbers to apply this payment to. The system will apply payments in the order you enter them until the client has used the full amount. The system will automatically add any remaining amount as a credit to the user for use on future invoices.
-−
 ==Adding a Manual Transaction==
-−
 If you receive payment from a client by an offline means like a check or wire transfer, you must enter transactions manually. You may also want to do this to enter external transactions, like expenditures for your servers or other services, into WHMCS.
-−
 To do this:
-−
 # Click '''Add Transaction'''.
 # Choose the related client (if any), the date of the payment, and the gateway.
@@ Line 25: / Line 25: @@
 # If this is a payment that the client can apply to invoices later (for example, a prefunding or payment on account), select '''Add as Credit'''. This will automatically create the appropriate credit entry for the user.
 # Click '''Add Transaction'''.
-−
 <div class="docs-alert-warning">
 You must either enter one or more invoice IDs or select '''Add as Credit'''. If you do not do this, the system may not apply the transaction against an invoice or credit to the client's account.
 </div>
-−
 ==Account Prefunding/Add Funds==
-−
 Sometimes, a client may want to deposit money with you in advance (for example, if they are about to place several orders or they will be unavailable). WHMCS allows for this using '''Account Prefunding/Credit'''.
-−
 For more information, see [[Add Funds]].
-−
 ==Managing Credit==
-−
 Credit allows customers to have a prepaid balance on their account. This can allow customers to pay in advance and can help with overpayments.
-−
 For more information, see [[Credit/Prefunding]] and [[Adding and Working With Credit]].
-−
 ==Searching Transactions and Handling Reversals==
-−
 <div class="docs-alert-info">
 WHMCS 8.3 and higher includes support for disputes for Stripe and some PayPal® transactions at '''Billing > [[Disputes]]'''.
 </div>
-−
 If you have had a check bounce, or you've received a chargeback or dispute for a transaction you already applied, it is likely that the actions that payment should trigger, such as renewal of a product, domain registration, or renewal, have already happened and you can't reverse them. You will need to deduct the amount from your income and issue the client a new invoice to repay.
-−
 For example, you would perform the following steps for a transaction that a client paid in 2CheckOut with the transaction ID <tt>6A5245278HM</tt>:
-−
 # Click the '''Search/Filter''' tab at the top.
 # Select ''2CheckOut'' as the payment gateway.
@@ Line 60: / Line 60: @@
 # Perform the necessary actions for each item on the invoice.  For example, you might want to suspend a product from the client profile to prevent further use or contact a domain's registrar and ask whether a cancellation is possible.
 # Optionally, create a new manual invoice for repayment (for example, if the dispute is a mistake or the client has contacted you) by manually creating a custom invoice. This can also apply any fees or surcharges you may have incurred for the disputed payment. '''Do not''' attempt to re-invoice the original items for repayment: that could lead to double incrementing of due dates and double renewal actions on products and services.
-−
 ==The Gateway Logs==
-−
 If WHMCS isn't automatically handling transactions or you experience other transaction-related issues, check the related logs at '''Billing > [[Gateway Log]]'''.

@@ Line 60: / Line 60: @@
 # Perform the necessary actions for each item on the invoice.  For example, you might want to suspend a product from the client profile to prevent further use or contact a domain's registrar and ask whether a cancellation is possible.
 # Optionally, create a new manual invoice for repayment (for example, if the dispute is a mistake or the client has contacted you) by manually creating a custom invoice. This can also apply any fees or surcharges you may have incurred for the disputed payment. '''Do not''' attempt to re-invoice the original items for repayment: that could lead to double incrementing of due dates and double renewal actions on products and services.
 ==The Gateway Logs==
 If WHMCS isn't automatically handling transactions or you experience other transaction-related issues, check the related logs at '''Billing > [[Gateway Log]]'''.

@@ Line 60: / Line 60: @@
 # Perform the necessary actions for each item on the invoice.  For example, you might want to suspend a product from the client profile to prevent further use or contact a domain's registrar and ask whether a cancellation is possible.
 # Optionally, create a new manual invoice for repayment (for example, if the dispute is a mistake or the client has contacted you) by manually creating a custom invoice. This can also apply any fees or surcharges you may have incurred for the disputed payment. '''Do not''' attempt to re-invoice the original items for repayment: that could lead to double incrementing of due dates and double renewal actions on products and services.
 ==The Gateway Logs==
 If WHMCS isn't automatically handling transactions or you experience other transaction-related issues, check the related logs at '''Billing > [[Gateway Log]]'''.

@@ Line 1: / Line 1: @@
 ==Applying Payment to an Invoice==
-If you receive a payment that the system hasn't automatically logged in WHMCS, you will need to manually apply it to the invoice. For steps to do this, see [[Invoicing]].
+If you receive a payment that the system hasn't automatically logged in WHMCS, you will need to manually apply it to the invoice as a transaction.
-<div class="docs-alert-warning">
+You can work with transactions at '''Billing > Transactions List'''.
-<span class="title">Issuing Credit</span><br />
-If a payment is not for any particular invoice, [[Transactions#Issuing_Credit_to_a_Client|issue credit to the client]] instead.
+== Multiple Invoices ==
 If you receive a payment that applies to '''multiple invoices''', go to '''Billing > View Transaction List > Add Transaction'''.  There, you get the same fields as when applying payment to an individual invoice, but, in addition, you also get an '''Invoice ID(s)''' field. In that, you can enter a comma-seperated list of all the invoice numbers to apply this payment to. The system will apply payments in the order you enter them until the client has used the full amount. The system will automatically add any amount left over as a credit to the user for use on future invoices.
@@ Line 14: / Line 15: @@
 You will need to enter transactions manually if you receive payment from a client by an offline means such as a check or wire transfer. You may also want to do this to enter external transactions, like expenditures for your servers or other services, into WHMCS.  It is important you do this correctly to ensure the figures in your WHMCS system are correct. To do this:
 #Select the '''Add Transaction''' tab at the top of the page.
 #Choose the client it relates to (if any), the date of the payment, and the gateway.
@@ Line 47: / Line 47: @@
 If you have had a check bounce, or you've received a chargeback or dispute for a transaction you already applied, it is likely that the actions that payment should trigger, such as renewal of a product, domain registration, or renewal, have already happened and you can't reverse them. You will need to deduct the amount from your income and issue the client a new invoice to repay.  For example, below are the steps for a transaction that a client paid in 2CheckOut with the transaction ID "6A5245278HM":
-#Begin by going to '''Billing > Transactions List'''. This will show you a list of all the transactions in your WHMCS system.
+#Click the '''Search/Filter''' tab at the top. The various available filtering options will appear.
 #This transaction used 2CheckOut, so select 2CheckOut in the Gateway Dropdown List.
 #Enter this in the Transaction ID field (see below).