System Logs - Revision history

JoshQ: /* Module Log */

2023-12-11T18:30:20Z

‎Module Log

SarahK at 20:07, 5 May 2022

2022-05-05T20:07:40Z

SarahK: /* Log Accumulation */

2022-02-04T22:03:54Z

‎Log Accumulation

SarahK: /* Log Accumulation */

2022-01-27T17:08:10Z

‎Log Accumulation

SarahK: Created page with "WHMCS logs all activity, admin logins, gateway communications, sent and received email communications, and domain lookups. This allows you to monitor and track all the activit..."

2022-01-27T17:07:52Z

Created page with "WHMCS logs all activity, admin logins, gateway communications, sent and received email communications, and domain lookups. This allows you to monitor and track all the activit..."

New page

WHMCS logs all activity, admin logins, gateway communications, sent and received email communications, and domain lookups. This allows you to monitor and track all the activity taking place inside your WHMCS system.

You can view the system logs at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs'''.

<div class="docs-alert-success">
* You can view logs for payment gateway transactions at '''Billing > [[Gateway Log]]'''.
* Prior to WHMCS 8.0, this was '''Utilities > Activity Log'''.
</div>

<div class="docs-alert-danger">
If you enable error logging, those errors will display here. However, we strongly recommend that you disable error logging unless you are actively troubleshooting an issue. You can configure error logging at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' in the '''[[Other_Tab|Other]]''' tab.
</div>

== Activity Log ==

This records both system events and the actions and events for a single client from throughout WHMCS.

== Admin Log ==

This records login sessions for admins, including login and logout times, IP addresses, and usernames.

== Module Log ==

This records activity between WHMCS and third-party APIs or other module systems.

== Email Message Log ==

This records all of the emails that WHMCS sends to clients except for '''Automated Password Reset''', '''Client Email Address Verification''', and '''Password Reset Validation''' emails.

You can disable logging of support ticket responses to this log at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' in the '''[[Support_Tab|Support]]''' tab.

== Ticket Mail Import Log ==

This records all of the support ticket emails that WHMCS added to the support ticket system via email piping or email importing.

* For more information about error messages in this log and how to address them, see [[Email Piping]] and [[Email Importing]].
* For more information about blocked, insecure, or failed ticket reply importing, see [[Blocked Support Email Replies]].

=== View Log ===

Click '''View Log''' for a log entry to view the imported reply. This displays the same information that you see when you view the associated support ticket.

== WHOIS Lookup Log ==

This logs the domains that clients search for from within the Client Area.

== Log Accumulation ==

Over time, log records in your WHMCS system will accumulate. As the number of records increases, your database will become larger and you may notice a reduction in performance. WHMCS allows you to empty logs from within the Admin Area.

* To empty your logs, go to '''Utilities > [[System Cleanup]]'''.
* To configure the maximum number of system-related entries stored in the system logs, go to the ''[[General_Tab|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''. System-related entries display the '''System''' user and '''UserID 0'''.

← Older revision		Revision as of 18:30, 11 December 2023
Line 22:		Line 22:

	This records activity between WHMCS and third-party APIs or other module systems.		This records activity between WHMCS and third-party APIs or other module systems.
		+
		+	For more information, see [[Troubleshooting Module Problems]].

	== Email Message Log ==		== Email Message Log ==

← Older revision		Revision as of 22:03, 4 February 2022
Line 50:		Line 50:

	* To empty your logs, go to '''Utilities > [[System Cleanup]]'''.		* To empty your logs, go to '''Utilities > [[System Cleanup]]'''.
−	* To configure the maximum number of system-related entries stored in the system logs, go to the '''[[General_Tab\|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings~~'''. System-related entries display the '''System''' user and '''UserID 0~~'''.	+	* To configure the maximum number of system-related entries stored in the system logs, go to the '''[[General_Tab\|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.

← Older revision		Revision as of 17:08, 27 January 2022
Line 50:		Line 50:

	* To empty your logs, go to '''Utilities > [[System Cleanup]]'''.		* To empty your logs, go to '''Utilities > [[System Cleanup]]'''.
−	* To configure the maximum number of system-related entries stored in the system logs, go to the ''[[General_Tab\|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''. System-related entries display the '''System''' user and '''UserID 0'''.	+	* To configure the maximum number of system-related entries stored in the system logs, go to the '''[[General_Tab\|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''. System-related entries display the '''System''' user and '''UserID 0'''.

@@ Line 1: / Line 1: @@
 WHMCS logs all activity, admin logins, gateway communications, sent and received email communications, and domain lookups. This allows you to monitor and track all the activity taking place inside your WHMCS system.
-You can view the system logs at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs'''.
+You can view the system logs at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log'''.
 <div class="docs-alert-success">
-* You can view logs for payment gateway transactions at '''Billing > [[Gateway Log]]'''.
+You can view logs for payment gateway transactions at '''Billing > [[Gateway Log]]'''.
 </div>
 <div class="docs-alert-danger">
-If you enable error logging, those errors will display here. However, we strongly recommend that you disable error logging unless you are actively troubleshooting an issue. You can configure error logging at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' in the '''[[Other_Tab|Other]]''' tab.
+If you enable error logging, those errors will display here. However, we strongly recommend that you disable error logging unless you are actively troubleshooting an issue. You can configure error logging in the '''[[Other_Tab|Other]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
 </div>
@@ Line 28: / Line 27: @@
 This records all of the emails that WHMCS sends to clients except for '''Automated Password Reset''', '''Client Email Address Verification''', and '''Password Reset Validation''' emails.
-You can disable logging of support ticket responses to this log at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' in the '''[[Support_Tab|Support]]''' tab.
+You can disable logging of support ticket responses to this log in the '''[[Support_Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
 == Ticket Mail Import Log ==
@@ Line 50: / Line 49: @@
 * To empty your logs, go to '''Utilities > [[System Cleanup]]'''.
-* To configure the maximum number of system-related entries stored in the system logs, go to the '''[[General_Tab|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.
+* To configure the maximum number of system-related entries stored in the system logs, go to the '''[[General_Tab|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.