System Health Status - Revision history

SarahK: /* MySQL Server Configuration Check */

2024-04-03T18:11:58Z

‎MySQL Server Configuration Check

SarahK at 17:12, 28 August 2023

2023-08-28T17:12:56Z

SarahK: /* Support Ticket Mask Check */

2022-10-25T19:21:47Z

‎Support Ticket Mask Check

SarahK: /* PHP Session Support */

2022-10-25T19:08:10Z

‎PHP Session Support

SarahK: /* PHP Session Support */

2022-10-25T19:07:49Z

‎PHP Session Support

SarahK: /* Required PHP Extensions */

2022-10-25T18:19:48Z

‎Required PHP Extensions

SarahK: /* Error Reporting */

2022-10-25T18:15:06Z

‎Error Reporting

SarahK: /* Insecure Permissions Check */

2022-10-25T16:45:30Z

‎Insecure Permissions Check

SarahK: /* Insecure Permissions Check */

2022-10-25T16:39:29Z

‎Insecure Permissions Check

SarahK at 18:23, 24 May 2022

2022-05-24T18:23:49Z

← Older revision		Revision as of 18:11, 3 April 2024
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	These values are for guidance only and higher limits may be necessary on low-powered or heavily-loaded servers. For assistance with your MySQL server configuration, contact your hosting provider or system administrator.		These values are for guidance only and higher limits may be necessary on low-powered or heavily-loaded servers. For assistance with your MySQL server configuration, contact your hosting provider or system administrator.
		+
		+	=== CloudFlare® Proxy Check ===
		+
		+	<div class="docs-alert-info">
		+	We added this check in WHMCS 8.10.
		+	</div>
		+
		+	This check indicates whether WHMCS detected that you are using CloudFlare. A warning displays if there is a misconfiguration in your settings for trusted proxies.
		+
		+	If you see a warning message, click the link to automatically adjust your trusted proxy settings.

	=== CloudLinux™ MySQL Extension Check ===		=== CloudLinux™ MySQL Extension Check ===

← Older revision		Revision as of 17:12, 28 August 2023
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	Checks for proper execution of event handling jobs like the Create, Terminate, and other actions for WHMCS's provisioning modules. If the check detects problems, consider changing the '''Event Handling''' setting in the '''[[Other Tab\|Other]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.		Checks for proper execution of event handling jobs like the Create, Terminate, and other actions for WHMCS's provisioning modules. If the check detects problems, consider changing the '''Event Handling''' setting in the '''[[Other Tab\|Other]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.
		+
		+	=== System URL Check ===
		+
		+	<div class="docs-alert-info">
		+	We added this check in WHMCS 8.8.
		+	</div>
		+
		+	Checks whether you have set '''WHMCS System URL''' in the '''[[General_Tab\|General]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[General Settings]]'''. If possible, WHMCS attempts to set this value automatically during installation.

← Older revision		Revision as of 19:21, 25 October 2022
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	Checks the amount of possible ticket numbers that the system can create and the percentage that it has already used. The system bases this on your '''[[Support_Tab#Support_Ticket_Mask_Format\|Support Ticket Mask Format]]''' setting in the '''[[Support Tab\|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.		Checks the amount of possible ticket numbers that the system can create and the percentage that it has already used. The system bases this on your '''[[Support_Tab#Support_Ticket_Mask_Format\|Support Ticket Mask Format]]''' setting in the '''[[Support Tab\|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.
		+
		+	To resolve this issue, adjust the '''Support Ticket Mask Format''' setting to allow more possible ticket number combinations.

	=== Event Handling ===		=== Event Handling ===

@@ Line 105: / Line 105: @@
 === PHP Session Support ===
-This check displays common issues with your PHP environment's session configuration.
+This check displays common issues with your PHP environment's session configuration. For more information to resolve this issue, see [https://help.whmcs.com/m/troubleshooting/l/757222-resolving-attention-items-on-the-system-health-status-page#php-session-support-is-disabled Resolving Items on the System Health Status Page].
 === Secure TLS Support in cURL ===

@@ Line 105: / Line 105: @@
 === PHP Session Support ===
-Alerts you to common issues with the PHP Session configuration in your PHP environment, please see these guides for more information:
+This check displays common issues with your PHP environment's session configuration.
-* [https://help.whmcs.com/m/troubleshooting/l/757222-resolving-attention-items-on-the-system-health-status-page#php-session-support-is-disabled PHP Session Support is Disabled]
-*[https://help.whmcs.com/m/troubleshooting/l/757222-resolving-attention-items-on-the-system-health-status-page#session-autostart-is-enabled PHP Session autostart is Enabled]
+For more information to resolve this issue, see [https://help.whmcs.com/m/troubleshooting/l/757222-resolving-attention-items-on-the-system-health-status-page#php-session-support-is-disabled Resolving Items on the System Health Status Page].
 === Secure TLS Support in cURL ===

@@ Line 55: / Line 55: @@
 === Required PHP Extensions ===
-Checks for any PHP extensions required by WHMCS to operate and will alert you to any that are missing.  Should any be reported as missing, you should [https://help.whmcs.com/m/troubleshooting/l/757222-resolving-attention-items-on-the-system-health-status-page#required_php_extensions recompile PHP with the missing extensions included].
+This check detects your configured PHP extensions and lists any missing extensions that WHMCS requires in order to function.
 === Recommended PHP Extensions ===

@@ Line 73: / Line 73: @@
 === Error Reporting ===
-Alerts you if error reporting is enabled in your environment. While useful for development and debugging situations, in production, we strongly recommend having error reporting disabled for security reasons.
+This check alerts you if '''Display Errors''' is enabled in the '''Other''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[General Settings]]'''.
 === PHP Error Levels ===

← Older revision		Revision as of 16:45, 25 October 2022
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	This check ensures that key files and directories have the appropriate permissions. It will alert you to ownership mismatches or permission levels that are higher than are necessary for day-to-day operation of the system.		This check ensures that key files and directories have the appropriate permissions. It will alert you to ownership mismatches or permission levels that are higher than are necessary for day-to-day operation of the system.
		+
		+	For most WHMCS installations, we recommend the following permissions:
		+
		+	<table class="table table-striped table-condensed">
		+	<tr><th>File or Directory</th><th><tt>chmod</tt> Permission</th></tr>
		+	<tr><td><tt>configuration.php</tt></td><td>400 (Readable)</td></tr>
		+	<tr><td><tt>/attachments</tt></td><td>777 (Writeable)</td></tr>
		+	<tr><td><tt>/downloads</tt></td><td>777 (Writeable)</td></tr>
		+	<tr><td><tt>/templates_c</tt></td><td>777 (Writeable)</td></tr>
		+	<tr><td><tt>All other files</tt></td><td>644 (Owner writeable, otherwise readable)</td></tr>
		+	<tr><td><tt>All other directories</tt></td><td>755 (Owner writeable, otherwise readable and executable)</td></tr>
		+	</table>
		+
		+	<div class="docs-alert-warning">
		+	<span class="title">PHP</span><br />
		+	* This does not apply to installations using suPHP or phpSuExec.
		+	* If you use DSO as your PHP handler, you '''must''' use <tt>644</tt> permissions.
		+	</div>

	For more information, see [https://help.whmcs.com/m/troubleshooting/l/757222-resolving-attention-items-on-the-system-health-status-page#permissions_check our help documentation].		For more information, see [https://help.whmcs.com/m/troubleshooting/l/757222-resolving-attention-items-on-the-system-health-status-page#permissions_check our help documentation].

@@ Line 31: / Line 31: @@
 === Insecure Permissions Check ===
-Ensures that key files and directories have appropriate permissions. Will alert you to ownership mismatches and/or permission levels that are higher than required for day-to-day operation of the system.
+This check ensures that key files and directories have the appropriate permissions. It will alert you to ownership mismatches or permission levels that are higher than are necessary for day-to-day operation of the system.
 For more information, see [https://help.whmcs.com/m/troubleshooting/l/757222-resolving-attention-items-on-the-system-health-status-page#permissions_check our help documentation].
 === Required PHP Extensions ===

@@ Line 124: / Line 124: @@
 </div>
-Checks the amount of possible ticket numbers that the system can create and the percentage that it has already used.  The system bases this on your '''[[Support_Tab#Support_Ticket_Mask_Format|Support Ticket Mask Format]]''' setting in the '''[[Support Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings >  General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
+Checks the amount of possible ticket numbers that the system can create and the percentage that it has already used.  The system bases this on your '''[[Support_Tab#Support_Ticket_Mask_Format|Support Ticket Mask Format]]''' setting in the '''[[Support Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings >  General Settings'''.
 === Event Handling ===
@@ Line 132: / Line 132: @@
 </div>
-Checks for proper execution of event handling jobs like the Create, Terminate, and other actions for WHMCS's provisioning modules. If the check detects problems, consider changing the '''Event Handling''' setting in the '''[[Other Tab|Other]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings >  General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
+Checks for proper execution of event handling jobs like the Create, Terminate, and other actions for WHMCS's provisioning modules. If the check detects problems, consider changing the '''Event Handling''' setting in the '''[[Other Tab|Other]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings >  General Settings'''.