Support Center Issues - Revision history

SarahK: /* Department Not Found. Exiting */

2022-05-05T18:26:49Z

‎Department Not Found. Exiting

SarahK at 18:24, 5 May 2022

2022-05-05T18:24:11Z

SarahK: /* Uploading Attachments */

2021-09-27T20:51:30Z

‎Uploading Attachments

SarahK: /* Uploading Attachments */

2021-09-27T20:51:15Z

‎Uploading Attachments

SarahK: /* Uploading Attachments */

2021-09-27T20:51:05Z

‎Uploading Attachments

SarahK: /* Access Denied - You are not assigned to any ticket departments */

2020-08-05T20:35:45Z

‎Access Denied - You are not assigned to any ticket departments

SarahK at 13:57, 4 August 2020

2020-08-04T13:57:26Z

John at 13:52, 22 April 2016

2016-04-22T13:52:35Z

John at 13:38, 22 April 2016

2016-04-22T13:38:40Z

John: Created page with "This page provides the explanations and solutions to errors which may occur when using the support centre in WHMCS. For errors encountered when using email piping to import em..."

2016-04-22T13:04:08Z

Created page with "This page provides the explanations and solutions to errors which may occur when using the support centre in WHMCS. For errors encountered when using email piping to import em..."

New page

This page provides the explanations and solutions to errors which may occur when using the support centre in WHMCS. For errors encountered when using email piping to import emails into the ticket system, please refer to [[Email_Piping#Troubleshooting]].

===Access Denied - You are not assigned to any ticket departments===
You have to configure the support ticket departments which you are a member of in Configuration > Administrators. When editing an admin you can choose just some or all of the departments that the admin should be taking care of. They will then only receive notifications about tickets in their departments.

=== Uploading Attachments===
If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in Configuration > General Settings > Support. The types must be separated by commas without any spaces, eg. .gif,.jpg,.pdf

===Ticket ID not found===
You cannot open new tickets via email as an admin, the system expects you to be replying to an existing ticket. Therefore when the email does not contain an existing ticket number you will see this error in the email import log.

===Department Not Found===
This usually occurs when an email was sent and your support department was added as a CC or BCC. Only emails where the department address is in the To field will a ticket be accepted.

@@ Line 24: / Line 24: @@
 ==Department Not Found. Exiting==
-You must create at least one support department in WHMCS in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Support Departments]]''' or, prior to WHMCS 8.0, '''Setup > Support > Support Departments'''. Then, assign admin users to the department at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[Administrator Users|Manage Admins]]''' or, prior to WHMCS 8.0, '''Setup > Staff Management > Administrator Users'''.
+To resolve this error:
 Affiliate withdrawal requests will go to this department and the assigned admins will receive notifications of them.
 {{troubleshooting}}

@@ Line 1: / Line 1: @@
-This page provides the explanations and solutions to errors which may occur when using the support centre in WHMCS. For errors encountered when using email piping to import emails into the ticket system, see [[Email_Piping#Troubleshooting]].
+This page provides the explanations and solutions to errors which may occur when using the support centre in WHMCS. For errors encountered when using email piping to import emails into the ticket system, see [[Email_Piping#Troubleshooting|Email Piping]].
 ==Access Denied - You are not assigned to any ticket departments==
-You have to configure the support ticket departments which you are a member of in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > Manage Admins'''.  When editing an admin you can choose just some or all of the departments that the admin should be taking care of.  They will then only receive notifications about tickets in their departments.
 == Uploading Attachments==
-If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in the '''[[Support_Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.  The types must be comma-separated without any spaces (for example, <tt>.gif,.jpg,.pdf</tt>).
 ==Ticket ID not found==
 You cannot open new tickets via email as an admin, the system expects you to be replying to an existing ticket. Therefore when the email does not contain an existing ticket number you will see this error in the email import log.
 ==Department Not Found==
 This usually occurs when an email was sent and your support department was added as a CC or BCC. Only emails where the department address is in the To field will a ticket be accepted.
 ==Department Not Found. Exiting==
-You need to create at least 1 support department in WHMCS in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Support > Support Departments''' which is where the affiliate withdrawal requests will go to. Then assign your admin users to the department in '''System Settings (<i class="fa fa-wrench" aria-hidden="true"></i>) > Manage Admins''' who will be notified when the withdrawal request is made.
 {{troubleshooting}}

@@ Line 5: / Line 5: @@
 == Uploading Attachments==
-If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in the '''[Support_Tab Support]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.  The types must be comma-separated without any spaces (for example, <tt>.gif,.jpg,.pdf</tt>).
+If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in the '''[[Support_Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.  The types must be comma-separated without any spaces (for example, <tt>.gif,.jpg,.pdf</tt>).
 ==Ticket ID not found==

@@ Line 5: / Line 5: @@
 == Uploading Attachments==
-If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in the '''[[Support_Tab Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.  The types must be comma-separated without any spaces (for example, <tt>.gif,.jpg,.pdf</tt>).
+If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in the '''[Support_Tab Support]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.  The types must be comma-separated without any spaces (for example, <tt>.gif,.jpg,.pdf</tt>).
 ==Ticket ID not found==

@@ Line 5: / Line 5: @@
 == Uploading Attachments==
-If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Support'''.  The types must be comma-separated without any spaces (for example, <tt>.gif,.jpg,.pdf</tt>).
+If your support ticket uploads fail to work, it could be because of an incorrectly setup list of allowed file attachment types in the '''[[Support_Tab Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings'''.  The types must be comma-separated without any spaces (for example, <tt>.gif,.jpg,.pdf</tt>).
 ==Ticket ID not found==

← Older revision		Revision as of 13:52, 22 April 2016
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	==Department Not Found. Exiting==		==Department Not Found. Exiting==
	You need to create at least 1 support department in WHMCS in '''Setup > Support > Support Departments''' which is where the affiliate withdrawal requests will go to. Then assign your admin users to the department in '''Setup > Staff Management > Administrator Users''' who will be notified when the withdrawal request is made.		You need to create at least 1 support department in WHMCS in '''Setup > Support > Support Departments''' which is where the affiliate withdrawal requests will go to. Then assign your admin users to the department in '''Setup > Staff Management > Administrator Users''' who will be notified when the withdrawal request is made.
		+
		+	{{troubleshooting}}