Support Center - Revision history

SarahK: /* Search Engine Friendly URLS */

2022-02-04T22:02:18Z

‎Search Engine Friendly URLS

SarahK: /* Support Tickets */

2022-02-02T21:37:04Z

‎Support Tickets

SarahK: /* Network Issues */

2022-02-02T21:32:32Z

‎Network Issues

SarahK: /* Knowledgebase */

2022-02-02T21:31:24Z

‎Knowledgebase

SarahK: /* Downloads */

2022-02-02T21:00:07Z

‎Downloads

SarahK: /* Announcements */

2022-02-02T20:14:40Z

‎Announcements

SarahK: /* Announcements */

2022-02-02T20:14:05Z

‎Announcements

SarahK at 19:23, 17 December 2021

2021-12-17T19:23:52Z

SarahK: /* Search Engine Friendly URLS */

2021-09-13T17:45:39Z

‎Search Engine Friendly URLS

John: /* Search Engine Friendly URLS */

2020-11-26T16:33:04Z

‎Search Engine Friendly URLS

@@ Line 27: / Line 27: @@
 Search Engine Friendly URLs allow a URL such as <tt>/knowledgebase.php?action=view&id=1</tt> to become <tt>/knowledgebase/1/How_do_I_access_my_control_panel.html</tt>. They only support Latin characters (<tt>a-z</tt>, <tt>0-9</tt>) in the title. The system converts any unsupported characters into a dash (<tt>-</tt>).
-You can enable Search Engine Friendly URLs for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections in the WHMCS Client Area.
+You can enable Search Engine Friendly URLs for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections in the WHMCS Client Area. For more information, see [[Friendly URLs]].
-<div class="docs-alert-info"><i class="fa fa-question-circle"></i>You can also create friendly URLs for products and product groups. For more information, see [[Products and Services]] and [[Friendly URLs]].</div>
+<div class="docs-alert-info"><i class="fa fa-question-circle"></i>You can also create friendly URLs for products and product groups. For more information, see [[Products and Services]].</div>

@@ Line 15: / Line 15: @@
 ==Support Tickets==
-The support ticket system is a fully featured ticket desk that allows you to handle all communication with your clients.  Featuring threaded discussions, private notes, ticket flagging, varying priority levels, auto inactive ticket closing and much much more...  We have a full page dedicated to the [[Support Tickets|Support Ticket System]] here.
+The support ticket system at '''Support > [[Support Tickets]]''' is a fully featured ticket desk that allows you to handle all communication with your clients.
 ==Network Issues==

@@ Line 19: / Line 19: @@
 ==Network Issues==
-The network issues area is designed to be a dedicated area for you to make announcements to customers about current and scheduled/planned service affecting issues, separate from your main news and announcements feed. For example, this can be used to notify clients about current or planned server outages, software updates, planned maintenance, and other things like that.
+The network issues system at '''Support > [[Network Issues]]''' allows you to make announcements to customers about current and scheduled or planned service affecting issues, separate from your main news and announcements feed.
 ==Search Engine Friendly URLS==

@@ Line 11: / Line 11: @@
 ==Knowledgebase==
-{{:Knowledgebase}}
+The knowledgebase feature at '''Support > [[Knowledgebase]]''' allows you to create a collection of commonly asked questions and their answers.
 ==Support Tickets==

@@ Line 7: / Line 7: @@
 ==Downloads==
-You can add downloads to the site for your users, this could be anything from product user manuals, relevant software utilities or even the actual products being sold. They can either be hosted locally or remotely.
+You can add downloads at '''Support > [[Downloads]]'''. They can be anything from product user manuals, relevant software utilities or even the actual products being sold. They can either be hosted locally or remotely.
 ==Knowledgebase==

@@ Line 3: / Line 3: @@
 ==Announcements==
-The announcements system at '''Support > Announcements''' displays announcements on the WHMCS homepage and outputs them to the XML RSS feed for use in readers and on other websites.
+The announcements system at '''Support > [[Announcements]]''' displays announcements on the WHMCS homepage and outputs them to the XML RSS feed for use in readers and on other websites.
 ==Downloads==

@@ Line 7: / Line 7: @@
 * To create an announcement navigate to '''Support > Announcements''' and click Add New Announcement.
 * Enter the date, title and announcement itself into the appropriate fields.
-* If the announcement should be available publicly tick the Published? checkbox. In this way an article can be drafted, saved and published at a later date.
+* If the announcement should be available publicly, check '''Published?'''. This lets you draft, save, and publish at a later date.
 * If you operate in multiple languages click the language beneath the main text area to reveal an additional text area into which the article can be translated.
 * Finally click Save Changes
@@ Line 17: / Line 17: @@
 You can add downloads to the site for your users, this could be anything from product user manuals, relevant software utilities or even the actual products being sold. They can either be hosted locally or remotely.
-* The first step is to create a category to contain downloads, navigate to '''Support > Downloads''' and click the Add Category tab
+# The first step is to create a category to contain downloads, navigate to '''Support > Downloads''' and click the Add Category tab
-* Enter a name and description to be displayed to clients. Tick the Hide checkbox to make this category invisible, it will be available only via direct links. Click Add Category.
+# Enter a name and description to be displayed to clients.
-* Now click the Add Download tab to enter the file type, title and description of the file.
+# Check '''Hide''' to make this category invisible, it will be available only via direct links.
-* In the Upload File section select the location of the file. If the file is large it's recommend to upload via FTP and select the Manual FTP Upload to Downloads Folder option, for smaller files the Upload File can make the process easier.
+# Click Add Category.
-* '''Manual FTP Upload to Downloads Folder''' - For remotely hosted files simply enter the full URL to the files starting with http:// in the Enter Filename field, for files uploaded via FTP to the /downloads directory it should just be the filename.
+# Now click the Add Download tab to enter the file type, title and description of the file.
-* '''Upload File''' - Click the Browse button and locate the file on your computer, it will be uploaded to the /downloads dir.
+# In the Upload File section select the location of the file. If the file is large it's recommend to upload via FTP and select the Manual FTP Upload to Downloads Folder option, for smaller files the Upload File can make the process easier.
-* Downloads can be either public or private and if private, only users who are logged in will have access to them.  You can also specify certain products which can be downloaded only once the associated package is purchased: [[Product Downloads Distribution]]
+# '''Manual FTP Upload to Downloads Folder''' - For remotely hosted files simply enter the full URL to the files starting with http:// in the Enter Filename field, for files uploaded via FTP to the /downloads directory it should just be the filename.
-* Finally click Add Download.
+# '''Upload File''' - Click the Browse button and locate the file on your computer, it will be uploaded to the /downloads dir.
 To edit an existing download simply click the category name and then the download name.

@@ Line 43: / Line 43: @@
 ==Search Engine Friendly URLS==
-<div class="docs-alert-info"><i class="fa fa-question-circle"></i> This section describes a feature in version 7.2 and above.</div>
-Search Engine Friendly URLs allow a URL that was <tt>/knowledgebase.php?action=view&id=1</tt> to become <tt>/knowledgebase/1/How_do_I_access_my_control_panel.html</tt>.  You can enable these for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections of the WHMCS client area.
+<div class="docs-alert-info"><i class="fa fa-question-circle"></i>We added Search Engine Friendly URLs in WHMCS 7.2.</div>
 To do this in an Apache environment:
@@ Line 54: / Line 60: @@
 For IIS environments, you must check whether the URL rewrite module [http://learn.iis.net/page.aspx/460/using-the-url-rewrite-module/ is installed for IIS]. Then, set up the rewrite rules as follows:
-#Open IIS Manager.
+# Open IIS Manager.
-#Browse to the site you want to add the rule to.
+# Browse to the site you want to add the rule to.
-#In the right pane, double-click and select ''urlrewrite''.
+# In the right pane, double-click and select ''urlrewrite''.
-#On the right side inbound rules, select ''import rules''.
+# On the right side inbound rules, select ''import rules''.
-#Extract the mod_rewrite rules from the WHMCS's rewrite file at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Advanced Settings > Friendly URL'''.
+# Extract the mod_rewrite rules from the WHMCS's rewrite file at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' in the '''Advanced Settings''' section.
-#Paste those rules into the into ''rewrite rules'' field.
+# Paste those rules into the ''rewrite rules'' field.
-#Click '''Apply''' to complete the process.
+# Click '''Apply'''.

@@ Line 43: / Line 43: @@
 ==Search Engine Friendly URLS==
-<div class="docs-alert-info"><i class="fa fa-question-circle"></i> This section describes a feature available in version 7.2 and above</div>
+<div class="docs-alert-info"><i class="fa fa-question-circle"></i> This section describes a feature in version 7.2 and above.</div>
-Search Engine Friendly URLs are where a URL which once was "/knowledgebase.php?action=view&id=1" becomes "/knowledgebase/1/How_do_I_access_my_control_panel.html".  You can enable these for the MarketConnect landing pages, announcements, downloads and knowledgebase sections of the WHMCS client area.
+Search Engine Friendly URLs allow a URL that was <tt>/knowledgebase.php?action=view&id=1</tt> to become <tt>/knowledgebase/1/How_do_I_access_my_control_panel.html</tt>.  You can enable these for the MarketConnect landing pages, announcements, downloads, and knowledgebase sections of the WHMCS client area.
-# Navigate to '''Setup > General Settings > General tab'''
+To do this in an Apache environment:
-The above steps apply to Apache. For IIS environments, you must make sure IIS has URL rewrite installed (http://learn.iis.net/page.aspx/460/using-the-url-rewrite-module/), and then you can setup the rewrite rules as follows:
+# Navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > General'''.
-#Open IIS Manager
+For IIS environments, you must check whether the URL rewrite module [http://learn.iis.net/page.aspx/460/using-the-url-rewrite-module/ is installed for IIS]. Then, set up the rewrite rules as follows:
 #Browse to the site you want to add rule to
-#In the right pane double-click and select urlrewrite
+#Open IIS Manager.
-#On right side inbound rules select import rules
+#Browse to the site you want to add the rule to.
-#Extract the mod_rewrite rules from WHMCS -> General Settings -> Advanced Settings button for Friendly URL Setting -> Rewrite File
+#In the right pane, double-click and select ''urlrewrite''.
-#Paste those rules into the into rewrite rules field
+#On the right side inbound rules, select ''import rules''.
-#Finally click Apply to complete the process
+#Extract the mod_rewrite rules from the WHMCS's rewrite file at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Advanced Settings > Friendly URL'''.
 ===Notes===
-Only Latin characters (a-z, 0-9) in the title are currently supported in the Search Engine Friendly URLs. Any unsupported characters will be converted into a dash (-).
+Search Engine Friendly URLS only support Latin characters (<tt>a-z</tt>, <tt>0-9</tt>) in the title. The system converts any unsupported characters into a dash (<tt>-</tt>).