Spam Control - Revision history

SarahK at 13:46, 5 May 2022

2022-05-05T13:46:23Z

SarahK at 13:42, 5 May 2022

2022-05-05T13:42:33Z

SarahK at 20:27, 21 April 2022

2022-04-21T20:27:37Z

SarahK at 21:42, 14 April 2022

2022-04-14T21:42:11Z

SarahK at 21:41, 14 April 2022

2022-04-14T21:41:50Z

SarahK at 22:37, 1 March 2022

2022-03-01T22:37:48Z

PeterB: /* Apache SpamAssassin™ */

2022-02-01T19:22:41Z

‎Apache SpamAssassin™

PeterB: /* Blocking Keywords or Phrases */

2022-02-01T19:22:23Z

‎Blocking Keywords or Phrases

PeterB: /* Adding a Blocked Email Address */

2022-02-01T19:22:10Z

‎Adding a Blocked Email Address

PeterM at 15:21, 5 October 2021

2021-10-05T15:21:06Z

@@ Line 13: / Line 13: @@
 == Further Protection ==
 === Obscure Addresses ===
 If you use common email addresses (especially hosting companies) like <tt>support@</tt> or <tt>contact@</tt>, you will receive more spam. This is due to spammers blindly emailing these addresses on several domains. If you use less-common addresses, it may reduce your level of incoming spam.
@@ Line 21: / Line 37: @@
   support-team@yourdomain
   assistance@yourdomain

@@ Line 1: / Line 1: @@
 Spam can become a big problem. WHMCS comes with spam control filters to reduce the amount of spam you receive. The spam control features will allow you to block email address and keywords or phrases that appear in either the message subject or body. which pipe into the ticket system from email.
-You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control'''.
+You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control''' or, prior to WHMCS 8.0, '''Setup > Support > Spam Control'''.
-Messages that you receive via the contact or submit ticket pages are not subject to these spam controls. For those, we recommend [[Security_Tab#Captcha_Form_Protection|using reCaptcha]].
+* Messages that you receive via the contact or submit ticket pages are not subject to these spam controls. For those, we recommend [[Security_Tab#Captcha_Form_Protection|using reCaptcha]].
-==Adding a Blocked Email Address==
+==Blocking Keywords or Phrases==
-There are two ways to block an email address from opening tickets.  The first is the easiest: when viewing a ticket from the email you want to block, click the '''Block Sender''' button next to the ticket opener's details.
+To set up keywords or phrases that will prevent the email from opening a ticket, enter the words or phrases and choose where the system looks for them (either the subject or body of the message). If, for example, the system finds those words or phrases in the email subject or if the blocked phrase is in the email body, WHMCS will not open the ticket.
-For the second method, go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control''' and use the '''Add''' box to enter the email you want to block. Then, submit the form to add it.
+This feature is not case-sensitive.
 == Further Protection ==
 === Obscure Addresses ===
-If you use common email addresses (especially hosting companies) such as support@ or contact@, you will receive more spam. This is due to spammers blindly emailing these addresses on several domains. If you use less-common addresses, it may reduce your level of incoming spam.
+If you use common email addresses (especially hosting companies) like <tt>support@</tt> or <tt>contact@</tt>, you will receive more spam. This is due to spammers blindly emailing these addresses on several domains. If you use less-common addresses, it may reduce your level of incoming spam.
-For example, you could use:
+ helpme@yourdomain
-* helpme@yourdomain
+ support-team@yourdomain
-* support-team@yourdomain
+ assistance@yourdomain
 === Apache SpamAssassin™ ===

@@ Line 13: / Line 13: @@
 ==Blocking Keywords or Phrases==
-To set up keywords or phrases that, if they're in an email, will prevent the email from opening a ticket, go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control'''.  You can then enter the words or phrases and choose where the system looks for them (either the subject or body of the message). If the system finds that the email subject contains the blocked subject, or if the blocked phrase is found within the email body, then a ticket will not be opened. The blocking of keywords or phrases is not case-sensitive.
+To set up keywords or phrases that, if they're in an email, will prevent the email from opening a ticket, enter the words or phrases and choose where the system looks for them (either the subject or body of the message). If the system finds that the email subject contains the blocked subject, or if the blocked phrase is found within the email body, then a ticket will not be opened. The blocking of keywords or phrases is not case-sensitive.
 == Further Protection ==
@@ Line 27: / Line 27: @@
 Outside of WHMCS, you can combat the number of spam emails you are receiving by enabling Apache SpamAssassin™.  This tool does a very good job of picking up most spam using its rule-based system and worldwide database of spam messages. For more information, see http://spamassassin.apache.org/
-If you have configured your anti-spam system to add a prefix to the email's subject, you can use spam control to block those emails. Visit '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control''', set the '''Type''' as ''Subject'', and enter the text added by your anti-spam system. For example, if <tt>**SPAM**</tt> is added to the subject, enter that text as the value. Then, click '''Add New Spam Control'''. Any email containing the text in the subject will now be blocked from being imported.
+If you have configured your anti-spam system to add a prefix to the email's subject, you can use spam control to block those emails. Set the '''Type''' as ''Subject'', and enter the text added by your anti-spam system. For example, if <tt>**SPAM**</tt> is added to the subject, enter that text as the value. Then, click '''Add New Spam Control'''. Any email containing the text in the subject will now be blocked from being imported.

@@ Line 1: / Line 1: @@
 Spam can become a big problem. WHMCS comes with spam control filters to reduce the amount of spam you receive. The spam control features will allow you to block email address and keywords or phrases that appear in either the message subject or body. which pipe into the ticket system from email.
-You can access this feature at ''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control'''.
+You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control'''.
 Messages that you receive via the contact or submit ticket pages are not subject to these spam controls. For those, we recommend [[Security_Tab#Captcha_Form_Protection|using reCaptcha]].

@@ Line 1: / Line 1: @@
 Spam can become a big problem. WHMCS comes with spam control filters to reduce the amount of spam you receive. The spam control features will allow you to block email address and keywords or phrases that appear in either the message subject or body. which pipe into the ticket system from email.
-You can configure the spam control feature at ''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control'''.
+You can access this feature at ''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control'''.
 Messages that you receive via the contact or submit ticket pages are not subject to these spam controls. For those, we recommend [[Security_Tab#Captcha_Form_Protection|using reCaptcha]].

← Older revision		Revision as of 22:37, 1 March 2022
Line 1:		Line 1:
−	Spam can become a big problem. WHMCS comes with spam control filters to reduce the amount of spam you receive. The spam control features will allow you to block email address and keywords or phrases that appear in either the message subject or body. which pipe into the ticket system from email. Messages that you receive via the contact or submit ticket pages are not subject to these spam controls. For those, we recommend [[Security_Tab#Captcha_Form_Protection\|using reCaptcha]].	+	Spam can become a big problem. WHMCS comes with spam control filters to reduce the amount of spam you receive. The spam control features will allow you to block email address and keywords or phrases that appear in either the message subject or body. which pipe into the ticket system from email.
		+
		+	You can configure the spam control feature at ''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control'''.
		+
		+	Messages that you receive via the contact or submit ticket pages are not subject to these spam controls. For those, we recommend [[Security_Tab#Captcha_Form_Protection\|using reCaptcha]].

	==Adding a Blocked Email Address==		==Adding a Blocked Email Address==

← Older revision		Revision as of 19:22, 1 February 2022
Line 23:		Line 23:
	Outside of WHMCS, you can combat the number of spam emails you are receiving by enabling Apache SpamAssassin™. This tool does a very good job of picking up most spam using its rule-based system and worldwide database of spam messages. For more information, see http://spamassassin.apache.org/		Outside of WHMCS, you can combat the number of spam emails you are receiving by enabling Apache SpamAssassin™. This tool does a very good job of picking up most spam using its rule-based system and worldwide database of spam messages. For more information, see http://spamassassin.apache.org/

−	If you have configured your anti-spam system to add a prefix to the email's subject, you can use spam control to block those emails. Visit '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings ~~> Support~~ > Spam Control''', set the '''Type''' as ''Subject'', and enter the text added by your anti-spam system. For example, if <tt>SPAM</tt> is added to the subject, enter that text as the value. Then, click '''Add New Spam Control'''. Any email containing the text in the subject will now be blocked from being imported.	+	If you have configured your anti-spam system to add a prefix to the email's subject, you can use spam control to block those emails. Visit '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Spam Control''', set the '''Type''' as ''Subject'', and enter the text added by your anti-spam system. For example, if <tt>SPAM</tt> is added to the subject, enter that text as the value. Then, click '''Add New Spam Control'''. Any email containing the text in the subject will now be blocked from being imported.

@@ Line 20: / Line 20: @@
 * assistance@yourdomain
-=== SpamAssassin ===
+=== Apache SpamAssassin™ ===
 Outside of WHMCS, you can combat the number of spam emails you are receiving by enabling Apache SpamAssassin™.  This tool does a very good job of picking up most spam using its rule-based system and worldwide database of spam messages. For more information, see http://spamassassin.apache.org/