Security Questions - Revision history

SarahK at 16:20, 15 June 2022

2022-06-15T16:20:58Z

Lawrence at 19:24, 14 June 2022

2022-06-14T19:24:13Z

SarahK at 20:14, 3 May 2022

2022-05-03T20:14:48Z

SarahK at 21:34, 14 April 2022

2022-04-14T21:34:16Z

SarahK at 22:40, 1 March 2022

2022-03-01T22:40:49Z

PeterM at 14:11, 17 January 2022

2022-01-17T14:11:14Z

Joshua at 18:36, 30 March 2021

2021-03-30T18:36:00Z

Lawrence at 13:09, 23 January 2021

2021-01-23T13:09:30Z

SarahK at 13:26, 4 August 2020

2020-08-04T13:26:14Z

SarahK at 21:02, 4 May 2020

2020-05-04T21:02:17Z

@@ Line 4: / Line 4: @@
 <div class="docs-alert-info">
-For information on managing security questions as a logged in client, see [[Client Area Security Questions]].
+For information on managing security questions as a client, see [[Client Area Security Questions]].
 </div>

← Older revision		Revision as of 19:24, 14 June 2022
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	You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions''' or, prior to WHMCS 8.0, '''Setup > Other > Security Questions'''.		You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions''' or, prior to WHMCS 8.0, '''Setup > Other > Security Questions'''.
		+
		+	<div class="docs-alert-info">
		+	For information on managing security questions as a logged in client, see [[Client Area Security Questions]].
		+	</div>

	== Adding Questions ==		== Adding Questions ==

@@ Line 1: / Line 1: @@
 You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add security questions before your clients can use this feature.
-You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions'''.
+You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions''' or, prior to WHMCS 8.0, '''Setup > Other > Security Questions'''.
 == Adding Questions ==
-To add a new question, type in the available text box and press save changes. This will add the security question to the system.
+To add a new question, type in the available text box and click '''Save Changes'''. This will add the security question to the system.
 The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password.
@@ Line 11: / Line 11: @@
 == Disabling Questions ==
-To disable security questions, delete all of them from the '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions''' page.
+To disable security questions, delete all of the questions that appear in the list.
-You cannot delete Security Questions that are in use.
+You cannot delete security questions that are in use.
 ==Removing A Users Security Question==
 You can remove an individual user's security question by disabling it. This will allow the user to set a new security question.
 # Log in to the Admin Area.
-# Visit '''Clients > Manage Users'''.
+To remove (delete) an individual user's security question:
 # Locate the required user and click '''Manage User'''.
 # Set '''Disable Security Question''' to ''Yes''
 # Click '''Save'''.
 ==Example Questions==
-Below are some suggestions for security questions you could use:
+Below are some suggestions for security questions:
 *What was the house number and street name you lived in as a child?

@@ Line 1: / Line 1: @@
-You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. You can then prompt them for the answer to the question they selected. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add your security questions before your clients can use this feature.
+You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add security questions before your clients can use this feature.
-You can configure security questions at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions'''.
+You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions'''.
 == Adding Questions ==

@@ Line 1: / Line 1: @@
-You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. You can then prompt them for the answer to the question they selected.
+You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. You can then prompt them for the answer to the question they selected. When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password. You will need to add your security questions before your clients can use this feature.
-When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password.
+You can configure security questions at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions'''.
-You will need to add your security questions before your clients can use this feature. To do that, go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions'''. From here, you can see your existing security questions and how many clients are using them, add new questions, and delete any unused questions.
+== Adding Questions ==
 To add a new question, type in the available text box and press save changes. This will add the security question to the system.
 The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password.
 To disable security questions, delete all of them from the '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions''' page.

← Older revision		Revision as of 14:11, 17 January 2022
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	You cannot delete Security Questions that are in use.		You cannot delete Security Questions that are in use.
		+
		+	==Removing A Users Security Question==
		+	You can remove an individual user's security question by disabling it. This will allow the user to set a new security question.
		+	# Log in to the Admin Area.
		+	# Visit '''Clients > Manage Users'''.
		+	# Locate the required user and click '''Manage User'''.
		+	# Set '''Disable Security Question''' to ''Yes''
		+	# Click '''Save'''.
		+	This will delete the user's security question.

	==Example Questions==		==Example Questions==

← Older revision		Revision as of 18:36, 30 March 2021
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	The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password.		The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password.
		+
		+	To disable security questions, delete all of them from the '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Security Questions''' page.

	You cannot delete Security Questions that are in use.		You cannot delete Security Questions that are in use.

@@ Line 3: / Line 3: @@
 When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password.
-You will need to add your security questions before your clients can use this feature.  To do that, go to '''Setup > Other > Security Questions'''.  From here, you can see your existing security questions and how many clients are using them, add new questions, and delete any unused questions.
+You will need to add your security questions before your clients can use this feature. To do that, go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Other > Security Questions'''. From here, you can see your existing security questions and how many clients are using them, add new questions, and delete any unused questions.
 To add a new question, type in the available text box and press save changes. This will add the security question to the system.

@@ Line 1: / Line 1: @@
-Security questions can be used as an extra level of security when your clients contact you in order to verify their identify. You can then prompt them for the answer to the question they selected.
+You can use security questions as an extra level of security when your clients contact you, in order to verify their identify. You can then prompt them for the answer to the question they selected.
-Also, when resetting their password from the client area, the client will be prompted to select their security question, and enter the answer before a new password will be generated.
+When resetting their password from the client area, the system will prompt the client to select their security question and enter the answer before creation of a new password.
 You will need to add your security questions before your clients can use this feature.  To do that, go to '''Setup > Other > Security Questions'''.  From here, you can see your existing security questions and how many clients are using them, add new questions, and delete any unused questions.
@@ Line 7: / Line 7: @@
 To add a new question, type in the available text box and press save changes. This will add the security question to the system.
-Clients are prompted to choose and answer a security question when registering, modifying their account password or requesting a new password.
+The system prompts clients to choose and answer a security question when registering, modifying their account password, or requesting a new password.
 You cannot delete Security Questions that are in use.
@@ Line 19: / Line 19: @@
 *What primary school did you attend?
 *In what town or city was your first full time job?
-*In what town or city did you meet your spouse/partner?
+*In what town or city did you meet your spouse or partner?
 *What is the middle name of your oldest child?
-*What are the last five digits of your driver's licence number?
+*What are the last five digits of your driver's license number?
 *What is your grandmother's (on your mother's side) maiden name?
 *What is your spouse or partner's mother's maiden name?
-*In what town or city did your mother and father meet?
+*In what town or city did your parents meet?
 *What time of the day were you born? (hh:mm)
 *What time of the day was your first child born? (hh:mm)