Renewing Support and Updates - Revision history

SarahK at 13:32, 10 September 2021

2021-09-10T13:32:24Z

John at 09:36, 7 April 2021

2021-04-07T09:36:54Z

John at 15:09, 6 April 2021

2021-04-06T15:09:19Z

John at 14:28, 29 December 2020

2020-12-29T14:28:21Z

John at 10:58, 7 October 2020

2020-10-07T10:58:05Z

Matt: Created page with "Owned Licenses are valid for life and include 12 months access to Support and Updates along with their initial purchase. After the first year, Support and Updates subscriptio..."

2015-06-22T21:56:09Z

Created page with "Owned Licenses are valid for life and include 12 months access to Support and Updates along with their initial purchase. After the first year, Support and Updates subscriptio..."

New page

Owned Licenses are valid for life and include 12 months access to Support and Updates along with their initial purchase.

After the first year, Support and Updates subscription extensions are available on a 6 or 12 month basis, allowing you to continue to access the latest software updates as well as contact and receive expert technical support from our team any time you need them.

==What does Support and Updates entitle me to?==

An active Support and Updates subscription entitles you to the following:

* The ability to download the WHMCS software
* Access to the latest software releases
* Access to our technical support team

==Why should I renew?==

We are constantly working to improve our software - stability and useability improvements, as well as adding new functionality. In addition, as third party API's and systems change and evolve, we continue to provide updates to our product to ensure it remains compatible with those systems. In order to benefit from these improvements, you will need an active Support and Updates subscription.

==How do I find out when my Support and Updates expire?==

To view the current status and expiry date of your Support and Updates subscription, login to our client area here https://www.whmcs.com/members/clientarea.php?action=products, select your owned license key from the list of licenses, and then the Support and Updates information will be displayed below the license key.

==Can I renew early?==

Yes, you can renew at any time and the renewal will add the extension time you pay for to your current Support and Updates expiry date. For example if your Support and Updates subscription expires next month, and you renew today, your Support and Updates subscription will be valid for 13 months. You never lose any time you have paid for.

==How do I renew?==

#Login to our client area: https://www.whmcs.com/members/clientarea.php?action=products
#Select your owned license key from the list
#Look for the info box titled Support and Updates
#Follow the Extend Now link to renew

==Can I continue using the software once my Support and Updates subscription expires?==

Yes. Owned licenses are valid forever and don't expire. Even if you don't wish to renew support and updates, which is entirely optional, you can still keep the license and even keep running and using our software. What you won't be able to do however is access any downloads relating to WHMCS, receive any software updates, or contact our support teams.

==What about Security Updates?==

Security related updates are provided free of charge to all license holders. These do not require an active Support and Updates subscription and are available to download, install and run even should your Support and Updates subscription be expired.

<div class="docs-alert-info">'''Please Note:''' [[Long Term Support]] policy rules do apply, and you can only run the versions up to and including the latest available minor version at the time your Support and Updates access expired.</div>

← Older revision		Revision as of 13:32, 10 September 2021
Line 1:		Line 1:
	Owned Licenses were available until October 2016. They included 12 months access to Support and Updates along with the initial purchase.		Owned Licenses were available until October 2016. They included 12 months access to Support and Updates along with the initial purchase.

−	~~After the first year,~~ Support and Updates subscription extensions were available for purchase until April 2021, after which owned license support was discontinued.	+	''Support and Updates'' subscription extensions were available for purchase until April 2021, after which owned license support was discontinued.
−
−	~~==What does Support and Updates entitle me to?==~~
−
−	~~An active Support and Updates subscription entitles owned license holders to the following:~~
−
−	* The ability to download the WHMCS software
−	* Access to the latest software releases
−	* Access to our technical support team
−
−	~~==Why should I renew?==~~
−
−	We are constantly working to improve our software - stability and useability improvements, as well as adding new functionality. In addition, as third party API's and systems change and evolve, we continue to provide updates to our product to ensure it remains compatible with those systems. In order to benefit from these improvements, you will need an active monthly license.
−
−	~~==How do I find out when my Support and Updates lapses?==~~
−
−	To view the current status and end date of your Support and Updates subscription, login to our client area here https://www.whmcs.com/members/clientarea.php?action=products, select your owned license key from the list of licenses, and then the Support and Updates information will be displayed below the license key.
−
−	~~==How do I access new software versions once lapsed?==~~
−	~~Accessing new software updates and technical support is a quick three step process:~~
−
−	~~#Purchase a new monthly license via: https://www.whmcs.com/pricing/~~
−	~~#Login to your WHMCS administration area and navigate to '''? > License Information'''~~
−	~~#Click the ''Change License Key'' button, enter your newly issued license key and click ''Change License Key''.~~
−
−	~~==Can I continue using the software once my Support and Updates subscription expires?==~~
−
−	Yes. Owned licenses do not expire, even if the support and updates agreement has lapsed. You can still keep the license and even keep running and using our software at the current version for an unlimited number of client accounts.
−
−	~~Access to downloads from our website, software updates, or contact our support teams will be restricted.~~
−
−	~~==What about Security Updates?==~~
−
−	Security related updates are provided free of charge to all license holders. These do not require an active Support and Updates subscription and are available to download, install and run even should your Support and Updates subscription be expired.
−
−	<div class="docs-alert-info">'''Please Note:''' [[Long Term Support]] policy rules do apply, and you can only run the versions up to and including the latest available minor version at the time your Support and Updates access expired.</div>

← Older revision		Revision as of 09:36, 7 April 2021
Line 1:		Line 1:
−	Owned Licenses were available ~~for a one-time up-front purchase and~~ included 12 months access to Support and Updates along with ~~their~~ initial purchase.	+	Owned Licenses were available until October 2016. They included 12 months access to Support and Updates along with the initial purchase.

	After the first year, Support and Updates subscription extensions were available for purchase until April 2021, after which owned license support was discontinued.		After the first year, Support and Updates subscription extensions were available for purchase until April 2021, after which owned license support was discontinued.

← Older revision		Revision as of 14:28, 29 December 2020
Line 1:		Line 1:
−	Owned Licenses ~~are valid~~ for ~~life~~ and ~~include~~ 12 months access to Support and Updates along with their initial purchase.	+	Owned Licenses were available for a one-time up-front purchase and included 12 months access to Support and Updates along with their initial purchase.

	After the first year, Support and Updates subscription extensions are available on a 6 month basis, allowing you to continue to access the latest software updates as well as contact and receive expert technical support from our team any time you need them.		After the first year, Support and Updates subscription extensions are available on a 6 month basis, allowing you to continue to access the latest software updates as well as contact and receive expert technical support from our team any time you need them.

@@ Line 1: / Line 1: @@
 Owned Licenses were available for a one-time up-front purchase and included 12 months access to Support and Updates along with their initial purchase.
-After the first year, Support and Updates subscription extensions are available on a 6 month basis, allowing you to continue to access the latest software updates as well as contact and receive expert technical support from our team any time you need them.
+After the first year, Support and Updates subscription extensions were available for purchase until April 2021, after which owned license support was discontinued.
 ==What does Support and Updates entitle me to?==
-An active Support and Updates subscription entitles you to the following:
+An active Support and Updates subscription entitles owned license holders to the following:
 * The ability to download the WHMCS software
@@ Line 13: / Line 13: @@
 ==Why should I renew?==
-We are constantly working to improve our software - stability and useability improvements, as well as adding new functionality.  In addition, as third party API's and systems change and evolve, we continue to provide updates to our product to ensure it remains compatible with those systems.  In order to benefit from these improvements, you will need an active Support and Updates subscription.
+We are constantly working to improve our software - stability and useability improvements, as well as adding new functionality. In addition, as third party API's and systems change and evolve, we continue to provide updates to our product to ensure it remains compatible with those systems. In order to benefit from these improvements, you will need an active monthly license.
-==How do I find out when my Support and Updates expire?==
+==How do I find out when my Support and Updates lapses?==
-To view the current status and expiry date of your Support and Updates subscription, login to our client area here https://www.whmcs.com/members/clientarea.php?action=products, select your owned license key from the list of licenses, and then the Support and Updates information will be displayed below the license key.
+To view the current status and end date of your Support and Updates subscription, login to our client area here https://www.whmcs.com/members/clientarea.php?action=products, select your owned license key from the list of licenses, and then the Support and Updates information will be displayed below the license key.
-==Can I renew early?==
+==How do I access new software versions once lapsed?==
-As the expiration date approaches you will receive notification via email with a renewal link or invoice. Should you wish to extend the Support & Updates for a further 6 months, please follow the instructions in the email to complete the renewal.
+#Purchase a new monthly license via: https://www.whmcs.com/pricing/
-Support & Updates cannot be renewed prior to the email notification.
+==Can I continue using the software once my Support and Updates subscription expires?==
-==Can I continue using the software once my Support and Updates subscription expires?==
+Yes. Owned licenses do not expire, even if the support and updates agreement has lapsed. You can still keep the license and even keep running and using our software at the current version for an unlimited number of client accounts.
-Yes. Owned licenses are valid forever and don't expire. Even if you don't wish to renew support and updates, which is entirely optional, you can still keep the license and even keep running and using our software. What you won't be able to do however is access any downloads relating to WHMCS, receive any software updates, or contact our support teams.
+Access to downloads from our website, software updates, or contact our support teams will be restricted.
 ==What about Security Updates?==
-Security related updates are provided free of charge to all license holders.  These do not require an active Support and Updates subscription and are available to download, install and run even should your Support and Updates subscription be expired.
+Security related updates are provided free of charge to all license holders. These do not require an active Support and Updates subscription and are available to download, install and run even should your Support and Updates subscription be expired.
 <div class="docs-alert-info">'''Please Note:''' [[Long Term Support]] policy rules do apply, and you can only run the versions up to and including the latest available minor version at the time your Support and Updates access expired.</div>