Provisioning Issues - Revision history

SarahK: /* Product Provisioning Problems */

2022-11-23T20:03:38Z

‎Product Provisioning Problems

SarahK: /* Product Provisioning Problems */

2022-11-23T20:03:15Z

‎Product Provisioning Problems

SarahK: /* Product Provisioning Problems */

2022-11-23T18:53:03Z

‎Product Provisioning Problems

SarahK: /* Welcome Email Sending Problems */

2022-07-06T18:52:19Z

‎Welcome Email Sending Problems

SarahK at 20:14, 11 May 2022

2022-05-11T20:14:55Z

SarahK at 20:47, 28 April 2022

2022-04-28T20:47:02Z

SarahK at 19:49, 18 April 2022

2022-04-18T19:49:41Z

SarahK at 20:49, 7 February 2022

2022-02-07T20:49:49Z

SarahK at 18:07, 30 September 2021

2021-09-30T18:07:27Z

SarahK at 14:11, 4 August 2020

2020-08-04T14:11:12Z

@@ Line 9: / Line 9: @@
 To set this on a per-product basis, use the '''Module Settings''' tab when editing a product at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Products and Services|Products/Services]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services'''.
-If setup does not occur automatically, see [https://help.whmcs.com/m/troubleshooting/l/679718-troubleshooting-product-provisioning-problems Troubleshooting Product Provisioning Problems] for help with the following errors:
+If setup does not occur automatically, see [https://help.whmcs.com/m/troubleshooting/l/679718-troubleshooting-product-provisioning-problems Troubleshooting Product Provisioning Problems]. This includes help with the following errors:
 * <tt>Server Command Error - Curl Error - Couldn't resolve host (6)</tt>

@@ Line 9: / Line 9: @@
 To set this on a per-product basis, use the '''Module Settings''' tab when editing a product at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Products and Services|Products/Services]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services'''.
-If setup does not occur automatically, see [https://help.whmcs.com/m/troubleshooting/l/679718-troubleshooting-product-provisioning-problems Troubleshooting Product Provisioning Problems].
+If setup does not occur automatically, see [https://help.whmcs.com/m/troubleshooting/l/679718-troubleshooting-product-provisioning-problems Troubleshooting Product Provisioning Problems] for help with the following errors:
-===Server Command Error - Curl Error - Couldn't resolve host (6)===
+* <tt>Server Command Error - Curl Error - Couldn't resolve host (6)</tt>
+* <tt>Server Command Error - Curl Error - Couldn't connect to host (7)</tt>
-This error indicates that the account doesn't have an associated server.
+* <tt>Required Product Module <nowiki>''</nowiki> Missing</tt>
+* <tt>Allowed memory size of xxxxx bytes exhausted</tt>
-Check for the following issues at the '''Servers''' tab while editing a product group at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Products and Services|Products/Services]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services''':
+* <tt>Server Command Error - Curl Error - 28 connect() timed out</tt>
+* <tt>406 Not Acceptable</tt>
 == Domain Provisioning Problems ==

@@ Line 5: / Line 5: @@
 == Product Provisioning Problems ==
-WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until a staff member manually approves it or disables it entirely.
+WHMCS can automatically provision services either before or after payment or can wait until a staff member manually approves it or disables it entirely.
 To set this on a per-product basis, use the '''Module Settings''' tab when editing a product at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Products and Services|Products/Services]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services'''.
-* If the auto-setup is not occurring, begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial].
+If setup does not occur automatically, see [https://help.whmcs.com/m/troubleshooting/l/679718-troubleshooting-product-provisioning-problems Troubleshooting Product Provisioning Problems].
 ===Server Command Error - Curl Error - Couldn't resolve host (6)===

@@ Line 89: / Line 89: @@
 Problems sending welcome emails typically relate to the account creation issue above. The system sends the welcome email when the module's '''Create''' command completes successfully and automatically, creating the account on the server. Unsent welcome emails indicate a problem with the automated setup not occurring.
-You can troubleshoot this using the steps above. If those steps do not resolve the issue, see the additional steps in [[Email Sending Issues]].
+For steps to troubleshoot this, see [[Email Sending Issues]].
 ==Other Module Command/Registrar Error==

@@ Line 22: / Line 22: @@
 <html><a href="http://www.youtube.com/watch?v=Ug3wbYRpUgI" class="docs-video-tutorial"><em>Watch the video tutorial for this feature.</em><span> <img src="https://assets.whmcs.com/icons/youtube.png"> </span></a></html>
-Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' ('''Utilities > Logs > [[Activity Log]]''' in WHMCS 7.x and earlier) at the time of account creation for any error messages.
+Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' ('''Utilities > Logs''' in WHMCS 7.x and earlier) at the time of account creation for any error messages.
 ===Server Command Error - Curl Error - Couldn't resolve host (6)===
@@ Line 77: / Line 77: @@
 WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely per-domain at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Pricing]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
-If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > [[Activity Log]]''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
+If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
 *[[Troubleshooting Guide]].

@@ Line 10: / Line 10: @@
 * If the auto-setup is not occurring, begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial].
-* If that doesn't help, review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''', or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is.
+* If that doesn't help, review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''', or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is.
 You can find an explanation of common error messages at:
@@ Line 22: / Line 22: @@
 <html><a href="http://www.youtube.com/watch?v=Ug3wbYRpUgI" class="docs-video-tutorial"><em>Watch the video tutorial for this feature.</em><span> <img src="https://assets.whmcs.com/icons/youtube.png"> </span></a></html>
-Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' ('''Utilities > Logs > Activity Log''' in WHMCS 7.x and earlier) at the time of account creation for any error messages.
+Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' ('''Utilities > Logs > Activity Log''' in WHMCS 7.x and earlier) at the time of account creation for any error messages.
 ===Server Command Error - Curl Error - Couldn't resolve host (6)===
@@ Line 28: / Line 28: @@
 This error indicates that the account doesn't have an associated server.
-Check for the following issues at the '''Servers''' tab while editing a product group at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services''':
+Check for the following issues at the '''Servers''' tab while editing a product group at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Products and Services|Products/Services]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services''':
-** You have set the correct servers and that, if using a server group, '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Servers''' lists at least one server for that server group.
+** You have set the correct servers and that, if using a server group, '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Servers]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Servers''' lists at least one server for that server group.
 ** The module is the same module that you selected in the '''Module Settings''' tab for the individual products.
@@ Line 45: / Line 45: @@
 ===Required Product Module <nowiki>''</nowiki> Missing===
-This error message indicates that a module command was performed for a product without an assigned module. Go to the '''Module Settings''' tab for a product at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services''' to check the module setting.
+This error message indicates that a module command was performed for a product without an assigned module. Go to the '''Module Settings''' tab for a product at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Products and Services|Products/Services]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services''' to check the module setting.
 If the module selection has intentionally been left at ''None'', consider using the [[Auto Release]] module. This module lets WHMCS open a support ticket or create a to-do list entry when a module command is performed to notify you that manual action is required.
@@ Line 65: / Line 65: @@
 * Your firewalls aren't blocking requests from WHMCS.
-* You have correctly configured SSL mode for the server at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Servers'''.
+* You have correctly configured SSL mode for the server at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Servers]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Servers'''.
 ===406 Not Acceptable===
@@ Line 77: / Line 77: @@
 WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely per-domain at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Pricing]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
-If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
+If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
 *[[Troubleshooting Guide]].

@@ Line 1: / Line 1: @@
-This page provides information about general errors that may occur with multiple modules. For troubleshooting and debugging instructions, see [[Auto Setup Issues]]. For specific errors relating to individual modules, see the Troubleshooting section of the corresponding [[Server_Modules|module's documentation page]].
+This page provides information about general errors that may occur with multiple modules.
 ===Hosting accounts aren't provisioned automatically===
@@ Line 25: / Line 42: @@
 Leave these ports open for inbound and outbound connections on the WHMCS server and the remote server. For assistance, contact your hosting provider or system administrator.
 ===Required Product Module <nowiki>''</nowiki> Missing===
@@ Line 59: / Line 72: @@
 To resolve this, check the <tt>mod_security</tt> log for the triggered rule and [https://github.com/SpiderLabs/ModSecurity/wiki/ModSecurity-Frequently-Asked-Questions-%28FAQ%29#how-do-i-whitelist-an-ip-address-so-it-can-pass-through-modsecurity|whitelist that rule]. If you do not have access to the server's <tt>mod_security</tt> log or to change the rule configuration, contact your server administrator or hosting provider.

@@ Line 1: / Line 1: @@
-This page provides the explanations and solutions to general errors which may occur with multiple modules. For troubleshooting and debugging instructions, see [[Auto Setup Issues]]. For specific errors relating to individual modules, see the Troubleshooting section of the corresponding [[Server_Modules|module's documentation page]].
+This page provides information about general errors that may occur with multiple modules. For troubleshooting and debugging instructions, see [[Auto Setup Issues]]. For specific errors relating to individual modules, see the Troubleshooting section of the corresponding [[Server_Modules|module's documentation page]].
 ===Hosting accounts aren't provisioned automatically===
 <html><a href="http://www.youtube.com/watch?v=Ug3wbYRpUgI" class="docs-video-tutorial"><em>Watch the video tutorial for this feature.</em><span> <img src="https://assets.whmcs.com/icons/youtube.png"> </span></a></html>
-Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' ('''Utilities > Logs > Activity Log''' in WHMCS 7.x and earlier) at the time of account creation for any error messages, the most common errors are explained further down this page and on the corresponding module's documentation page:
+Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' ('''Utilities > Logs > Activity Log''' in WHMCS 7.x and earlier) at the time of account creation for any error messages.
 ===Server Command Error - Curl Error - Couldn't resolve host (6)===
-* Ensure you have a default server set in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Servers''' (denoted by an asterisk *) and that a server is selected on the account that you are trying to setup.
+This error indicates that the account doesn't have an associated server.
-* If a server group has been configured ensure at-least one server has been added to the group.
+Check for the following issues at the '''Servers''' tab while editing a product group at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services''':
-* The module selected under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Servers''' is the same as the module selected under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Products/Services > Edit > Module Settings'''.
+** You have set the correct servers and that, if using a server group, '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Servers''' lists at least one server for that server group.
 ===Server Command Error - Curl Error - Couldn't connect to host (7)===
-Getting this error means that you have a firewall on your server blocking the connection. The port being used depends upon the module in use (for cPanel it would be 2086/2087, Plesk 8443, and DirectAdmin 2222). Leave these open for inbound and outbound connections on both the server WHMCS is installed on and the remote server being connected to. Please contact your server administrator or hosting provider to open those ports.
 ===Other Module Command/Registrar Error===
-Steps for identifying the cause of other Module Command or Registrar Command errors can be found in our [[Troubleshooting Guide]].
 ===Required Product Module <nowiki>''</nowiki> Missing===
-If the module selection has intentionally been left at None, then you may wish to consider using the [[Auto Release]] module instead. With the [[Auto Release]] module, WHMCS can open a support ticket or create a to-do list entry when a module command is performed to notify you that manual action is required.
+This error message indicates that a module command was performed for a product without an assigned module. Go to the '''Module Settings''' tab for a product at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services''' to check the module setting.
 ===Allowed memory size of xxxxx bytes exhausted===
-Take this opportunity to ensure all the other [[System Requirements]] are met.
+An error message like "''Allowed memory size of xxxxx bytes exhausted (tried to allocate xxxx bytes)''" indicates that WHMCS has reached the maximum amount of memory in the <tt>memory_limit</tt> setting in your server's PHP configuration. Adjust this setting until the error is resolved. For assistance, contact your hosting provider or system administrator.
 ===Server Command Error - Curl Error - 28 connect() timed out===
-* Server too busy dealing with other requests
+This error indicates that the attempted operation timed out. There are several common causes of this issue:
-In order to resolve this you must ensure:
+* The server is too busy dealing with other requests.
-* There is no firewall on your server blocking the requests from WHMCS
+In order to resolve this, make certain that:
-* Enable or disable SSL mode on your servers by going to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Servers > Edit'''.
 ===406 Not Acceptable===
-For security, by default the phpinfo is disabled, you would need to edit the index.php file of the status directory and uncomment the phpinfo(); line,
+A ''406 - Not Acceptable'' error usually is due to the server's <tt>mod_security</tt> rules blocking the query from WHMCS.
-{{troubleshooting}}
+To resolve this, check the <tt>mod_security</tt> log for the triggered rule and [https://github.com/SpiderLabs/ModSecurity/wiki/ModSecurity-Frequently-Asked-Questions-%28FAQ%29#how-do-i-whitelist-an-ip-address-so-it-can-pass-through-modsecurity|whitelist that rule]. If you do not have access to the server's <tt>mod_security</tt> log or to change the rule configuration, contact your server administrator or hosting provider.