Pay Methods - Revision history

JuanR at 12:55, 19 December 2023

2023-12-19T12:55:03Z

SarahK at 12:55, 22 June 2023

2023-06-22T12:55:54Z

SarahK at 12:48, 22 June 2023

2023-06-22T12:48:37Z

JuanR: /* Default Pay Method */

2023-01-24T16:28:02Z

‎Default Pay Method

SarahK: /* Client Area */

2022-05-25T17:36:00Z

‎Client Area

SarahK at 21:13, 28 April 2022

2022-04-28T21:13:03Z

SarahK: /* Managing Pay Methods */

2022-02-04T18:35:35Z

‎Managing Pay Methods

SarahK: /* Client Area */

2022-02-01T19:49:05Z

‎Client Area

SarahK: /* Related Settings */

2022-02-01T19:13:30Z

‎Related Settings

SarahK: /* Managing Pay Methods */

2022-02-01T19:09:33Z

‎Managing Pay Methods

← Older revision		Revision as of 12:55, 19 December 2023
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−	In WHMCS, a Pay Method is a payment method that belongs to a client. It can represent a credit card or a bank account. Clients can choose any of their available payment methods during checkout for new orders and for payment of invoices. Each payment method can also have a different associated billing address.	+	In WHMCS, a Pay Method is a payment method that belongs to a client. It can represent a credit card or a bank account. Clients can choose any of their available payment methods during checkout for new orders and for payment of invoices. Each individual payment method has an associated '''[[Payment Gateways\|Payment Gateway]]''' and can also have a different associated billing address.

	<div class="docs-alert-info">		<div class="docs-alert-info">

@@ Line 1: / Line 1: @@
-In WHMCS, a Pay Method is a method of payment that belongs to a client. A Pay Method can represent a credit card or a bank account.
+In WHMCS, a Pay Method is a payment method that belongs to a client. It can represent a credit card or a bank account. Clients can choose any of their available payment methods during checkout for new orders and for payment of invoices. Each payment method can also have a different associated billing address.
 <div class="docs-alert-info">
-The following settings in the '''[[Security Tab|Security]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' affect the behavior of Pay Method functionality:
+The following settings in the '''[[Security Tab|Security]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' affect payment method behavior:
 * '''Allow Client Pay Method Removal'''
@@ Line 13: / Line 11: @@
 ==Default Pay Method==
-Clients must always have a default Pay Method. This is the Pay Method that all new automatic recurring payment attempts use by default.
+Clients must always have a default payment method. This is the payment method that all new automatic recurring payment attempts use by default.
-In certain conditions, the default Pay Method may not be usable for a given invoice (for example, when the default Pay Method is tokenized with a specific payment gateway and the invoice's payment method is a different gateway). If this occurs, the system uses the first applicable Pay Method for the user in the displayed order.
+In some scenarios, the default payment method may not be valid for a specific invoice (for example, when the default payment method is tokenized with a specific payment gateway and the invoice's payment method uses a different payment gateway). If this occurs, the system uses the client's first applicable payment method.
-Changing the default Pay Method will not change the Pay Method that existing unpaid invoices use.
+<div class="docs-alert-warning">
+* You cannot set a different default payment method on a per-service basis.
-<div class="docs-alert-info">
+* Changing the default payment method will not change the payment method that existing unpaid invoices use.
 </div>
@@ Line 27: / Line 24: @@
 ===Admin Area===
-You can manage client pay methods from the '''[[Clients:Summary_Tab|Summary]]''' tab of the client profile.
+You can manage client payment methods from the '''[[Clients:Summary_Tab|Summary]]''' tab of the client profile.
 [[File:Paymethod-admin-area-v3.png]]
@@ Line 33: / Line 30: @@
 ===Client Area===
-Clients can view and manage Pay Methods at '''Billing > Payment Methods''' in the Client Area.
+Clients can view and manage payment method at '''Billing > Payment Methods''' in the Client Area.
 [[File:payment-methods.png|400px]]
-Clients can view all of their saved Pay Methods, update their descriptions and expiry dates, delete them (if you enable this) and change the default Pay Method for automated recurring payment attempts.
+Clients can view all of their saved payment methods, update their descriptions and expiry dates, delete them (if you enable this), and change the default payment method for automated recurring payment attempts.
 <div class="docs-alert-warning">
-If you use a mix of both tokenized and non-tokenized payment gateways, customers can choose the desired payment method when adding one via the Client Area. This determines whether to store the card locally encrypted in the WHMCS database or remotely with the tokenized payment gateway.
+If you use tokenized and non-tokenized payment gateways, customers can choose the desired payment method when adding one via the Client Area. This determines whether to store the card locally, encrypted in the WHMCS database, or remotely with the tokenized payment gateway.
 </div>
 ==Processing Payments==
-The system will attempt automated recurring charges for capture automatically using the default Pay Method for a given client.
+The system attempts recurring charges for capture automatically using the client's default payment method. If no payment method exist for a client, the client will receive an email informing them that the system could not attempt an automated payment and that they must log in and pay the invoice manually.
-If no Pay Methods exist for a client, the client will receive an email informing them that the system could not attempt an automated payment  and that they must log in and pay the invoice manually.
+=== Capturing Payment Using a Stored Payment Method ===
-To use a different card, clients can log in and pay an unpaid invoice manually at any time via the Client Area.
+Admins can also attempt to capture payment at any time using a stored payment method.
-Admins can also attempt to capture payment at any time using any stored Pay Method. To do this:
+To do this:
 # Go to the desired invoice in the [[Admin Area]].
-# Click '''Attempt Capture'''. If '''Attempt Capture''' does not appear or is disabled, check the invoice's assigned Payment Method in the '''Options''' tab.
+# Click '''Attempt Capture'''. If '''Attempt Capture''' does not appear or is disabled, check the invoice's assigned payment method in the '''Options''' tab.
-# Choose the desired Pay Method to use.
+# Choose the desired payment method to use.
 # Optionally, enter the CVV number for the card.
 # Click '''Attempt Capture''' to attempt the payment.

@@ Line 2: / Line 2: @@
 Clients can choose any of their available Pay Methods during checkout for new orders and for payment of invoices. Each Pay Method can also have a different associated billing address.
 ==Default Pay Method==
@@ Line 50: / Line 58: @@
 # Optionally, enter the CVV number for the card.
 # Click '''Attempt Capture''' to attempt the payment.

@@ Line 5: / Line 5: @@
 ==Default Pay Method==
-Clients must always have a default Pay Method. This is the Pay Method that all automatic recurring payment attempts use by default.
+Clients must always have a default Pay Method. This is the Pay Method that all new automatic recurring payment attempts use by default.
 In certain conditions, the default Pay Method may not be usable for a given invoice (for example, when the default Pay Method is tokenized with a specific payment gateway and the invoice's payment method is a different gateway). If this occurs, the system uses the first applicable Pay Method for the user in the displayed order.
 <div class="docs-alert-info">

@@ Line 25: / Line 25: @@
 Clients can view and manage Pay Methods at '''Billing > Payment Methods''' in the Client Area.
-[[File:payment-methods.png]]
+[[File:payment-methods.png|400px]]
 Clients can view all of their saved Pay Methods, update their descriptions and expiry dates, delete them (if you enable this) and change the default Pay Method for automated recurring payment attempts.

@@ Line 51: / Line 51: @@
 ==Related Settings==
-The following settings affect the behaviour of Pay Method functionality and can be found in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Security''' or, prior to WHMCS 8.0,  '''Setup > General Settings > Security''':
+The '''Allow Client Pay Method Removal''', '''Delete Encrypted Credit Card Data''', and '''Delete Encrypted Bank Account Data''' settings affect the behaviour of Pay Method functionality.
-* Allow Client CC Removal - Enabling this option allows customers to delete saved Pay Methods from their account. It also provides customers with a choice during checkout to allow them to choose to store the payment details they are entering as a saved Pay Method for faster checkouts in future. ''We recommend leaving this option enabled.''
+You can configure these settings in the '''[[Security Tab|Security]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0,  '''Setup > General Settings'''.

@@ Line 19: / Line 19: @@
 ===Admin Area===
-A Clients' Pay Methods can be viewed via a dedicated panel on the Client Summary page within the Admin Area.
+A Clients' Pay Methods can be managed via a dedicated panel on the Client Summary page within the Admin Area.
 [[File:Paymethod-admin-area-v3.png]]
-<div class="docs-alert-warning">CVV codes can be entered during attempts to capture payment.</div>
+For more information, see [[Clients:Summary Tab]].
 ===Client Area===