Order Form Issues - Revision history

SarahK at 20:15, 11 May 2022

2022-05-11T20:15:11Z

SarahK at 20:49, 26 April 2022

2022-04-26T20:49:32Z

SarahK at 16:11, 5 August 2020

2020-08-05T16:11:51Z

John at 09:29, 26 June 2020

2020-06-26T09:29:06Z

NickH: /* Extension not listed in includes/whoisservers.php */

2019-01-28T12:54:07Z

‎Extension not listed in includes/whoisservers.php

John: /* Error: 0 - php_network_getaddresses: getaddrinfo failed: Name or service not known */

2017-07-27T08:18:22Z

‎Error: 0 - php_network_getaddresses: getaddrinfo failed: Name or service not known

John: /* Domain Checker reports domains available when they are registered */

2016-08-18T08:26:36Z

‎Domain Checker reports domains available when they are registered

John: /* Domain Checker reports domains available when they are registered */

2016-04-28T06:36:43Z

‎Domain Checker reports domains available when they are registered

John at 13:52, 22 April 2016

2016-04-22T13:52:45Z

John at 13:35, 22 April 2016

2016-04-22T13:35:38Z

@@ Line 8: / Line 8: @@
 ==Domain Checker reports domains available when they are registered==
-The cause of this problem is the same as the above two points; a connection problem with the whois server. Begin by reviewing '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs > [[Activity Log]]''' for any error messages beginning with ''WHOIS Lookup Error'' at the time of performing the domain availability check. Some potential errors are explained below:
+The cause of this problem is the same as the above two points; a connection problem with the whois server. Begin by reviewing '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs''' for any error messages beginning with ''WHOIS Lookup Error'' at the time of performing the domain availability check. Some potential errors are explained below:
 ===Extension not listed in includes/whoisservers.php===

@@ Line 8: / Line 8: @@
 ==Domain Checker reports domains available when they are registered==
-The cause of this problem is the same as the above two points; a connection problem with the whois server. Begin by reviewing '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Logs > Activity Log''' for any error messages beginning with ''WHOIS Lookup Error'' at the time of performing the domain availability check. Some potential errors are explained below:
+The cause of this problem is the same as the above two points; a connection problem with the whois server. Begin by reviewing '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs > [[Activity Log]]''' for any error messages beginning with ''WHOIS Lookup Error'' at the time of performing the domain availability check. Some potential errors are explained below:
 ===Extension not listed in includes/whoisservers.php===
@@ Line 53: / Line 53: @@
 ==Product price displays a smaller amount on the cart than configured==
-This is caused by the [[Ordering_Tab#Monthly_Pricing_Breakdown|Monthly Pricing Breakdown]] feature. If you do not wish prices displayed in this way, it can be disabled under '''Setup > General Settings > Ordering tab'''.
 ==Product is configured as prorata but no pro-rating is occurring==
 Problem: You have ticked the "Prorata" option in a product's Pricing tab with in the admin area, but upon ordering the price is not being pro-rated.
-Solution: This is caused by the [[Ordering_Tab#Signup_Anniversary_Prorata|Signup Anniversary Prorata]] feature which overrides the product prorata setting. If you'd rather products be po-rated to a specific date rather than the client's signup date, this option can be disabled under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Ordering''' or, prior to WHMCS 8.0, '''Setup > General Settings > Ordering'''.
+Problem: You have ticked the "Prorata" option in a product's '''Pricing''' tab with in the admin area, but upon ordering the price is not being pro-rated.
 {{troubleshooting}}

@@ Line 8: / Line 8: @@
 ==Domain Checker reports domains available when they are registered==
-The cause of this problem is the same as the above two points; a connection problem with the whois server. Begin by reviewing '''Utilities > Logs > Activity Log''' for any error messages beginning with ''WHOIS Lookup Error'' at the time of performing the domain availability check. Some potential errors are explained below:
+The cause of this problem is the same as the above two points; a connection problem with the whois server. Begin by reviewing '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Logs > Activity Log''' for any error messages beginning with ''WHOIS Lookup Error'' at the time of performing the domain availability check. Some potential errors are explained below:
 ===Extension not listed in includes/whoisservers.php===
@@ Line 57: / Line 57: @@
 ==Product is configured as prorata but no pro-rating is occurring==
 Problem: You have ticked the "Prorata" option in a product's Pricing tab with in the admin area, but upon ordering the price is not being pro-rated.
-Solution: This is caused by the [[Ordering_Tab#Signup_Anniversary_Prorata|Signup Anniversary Prorata]] feature which overrides the product prorata setting. If you'd rather products be po-rated to a specific date rather than the client's signup date, this option can be disabled under '''Setup > General Settings > Ordering tab'''.
+Solution: This is caused by the [[Ordering_Tab#Signup_Anniversary_Prorata|Signup Anniversary Prorata]] feature which overrides the product prorata setting. If you'd rather products be po-rated to a specific date rather than the client's signup date, this option can be disabled under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Ordering''' or, prior to WHMCS 8.0, '''Setup > General Settings > Ordering'''.
 {{troubleshooting}}

@@ Line 32: / Line 32: @@
 ==Invalid TLD/Registration Period Supplied for Domain Registration==
-This error indicates an order has been placed for a TLD or registration period that hasn't been configured. Please review the following video to resolve the issue: http://www.youtube.com/watch?v=JB_IZAKMYw4&hd=1
+<html><a href="http://www.youtube.com/watch?v=JB_IZAKMYw4&hd=1" class="docs-video-tutorial"><em>Watch the video tutorial for this feature</em><span>&nbsp;<img src="https://assets.whmcs.com/icons/youtube.png">&nbsp;</span></a></html>
 ==An order cannot be created because no products or domain registration items have been selected==
-Same as above; this error indicates an order has been placed for a TLD or registration period that hasn't been configured. Please review the following video to resolve the issue: http://www.youtube.com/watch?v=JB_IZAKMYw4&hd=1
+Same as above; this error indicates an order has been placed for a TLD or registration period that hasn't been configured. Please review the following video to resolve the issue:
-[[File:Videotutorial.png‎|center|link=http://www.youtube.com/watch?v=JB_IZAKMYw4&hd=1|Watch Video Tutorial]]
+<html><a href="http://www.youtube.com/watch?v=JB_IZAKMYw4&hd=1" class="docs-video-tutorial"><em>Watch the video tutorial for this feature</em><span>&nbsp;<img src="https://assets.whmcs.com/icons/youtube.png">&nbsp;</span></a></html>
 ==Order form not displaying domain results==

@@ Line 11: / Line 11: @@
 ===Extension not listed in includes/whoisservers.php===
-WHMCS can check the availability of over 800 domain extensions as standard, unfortunately .the domain you are looking up is not amongst them.
+WHMCS can check the availability of over 800 domain extensions as standard. Unfortunately, the domain you are looking up is not amongst them. However, this can be added by modifying the /includes/whoisservers.php file and entering the WHOIS server details for the desired TLD.
 Further information is [[Domains_Configuration#Adding_Additional_WHOIS_Services|published here]].

@@ Line 21: / Line 21: @@
 ===Error: 0 - php_network_getaddresses: getaddrinfo failed: Name or service not known===
-This indicates that an entry does exist in the /includes/whoisservers.php file for the TLD in question, your server is unable to resolve it. Double-check with the [https://www.iana.org/domains/root/db/ IANA database] that you're connecting to the correct whois server. If you are, speak to your server admin to investigate why you server is unable to resolve it.
+This indicates that an entry does exist in the /resources/domains/dist.whois.json file for the TLD in question or your server is unable to resolve it.
 ===Error detail unknown===

← Older revision		Revision as of 13:52, 22 April 2016
Line 50:		Line 50:
	Problem: You have ticked the "Prorata" option in a product's Pricing tab with in the admin area, but upon ordering the price is not being pro-rated.		Problem: You have ticked the "Prorata" option in a product's Pricing tab with in the admin area, but upon ordering the price is not being pro-rated.
	Solution: This is caused by the [[Ordering_Tab#Signup_Anniversary_Prorata\|Signup Anniversary Prorata]] feature which overrides the product prorata setting. If you'd rather products be po-rated to a specific date rather than the client's signup date, this option can be disabled under '''Setup > General Settings > Ordering tab'''.		Solution: This is caused by the [[Ordering_Tab#Signup_Anniversary_Prorata\|Signup Anniversary Prorata]] feature which overrides the product prorata setting. If you'd rather products be po-rated to a specific date rather than the client's signup date, this option can be disabled under '''Setup > General Settings > Ordering tab'''.
		+
		+	{{troubleshooting}}

@@ Line 37: / Line 37: @@
 This problem manifests itself as follows; during the product ordering price after selecting the "Use an existing domain and change the nameservers" option and clicking "Go", no results are returned.
-This problem is caused by Cloudflare script minification/Rocketloader features. This causes Cloudflare to replace the javascripts WHMCS uses to check the availability with their own copies. Cloudflare's javascirpts do not contian the necessary code.
+This problem is caused by Cloudflare script minification/Rocketloader features. This causes Cloudflare to replace the javascripts WHMCS uses to check the availability with their own copies. Cloudflare's javascripts do not contain the necessary code.
-Please disable RocketLoader and script minifiction options in your Cloudflare control panel.
+Please disable RocketLoader and script minification options in your Cloudflare control panel.
 ==Free domains do not show as free on product configuration step==
@@ Line 49: / Line 49: @@
 ==Product is configured as prorata but no pro-rating is occurring==
 Problem: You have ticked the "Prorata" option in a product's Pricing tab with in the admin area, but upon ordering the price is not being pro-rated.
-Solution: This is caused by the [Ordering_Tab#Signup_Anniversary_Prorata|Signup Anniversary Prorata]] feature which overrides the product prorata setting. If you'd rather products be po-rated to a specific date rather than the client's signup date, this option can be disabled under '''Setup > General Settings > Ordering tab'''.
+Solution: This is caused by the [[Ordering_Tab#Signup_Anniversary_Prorata|Signup Anniversary Prorata]] feature which overrides the product prorata setting. If you'd rather products be po-rated to a specific date rather than the client's signup date, this option can be disabled under '''Setup > General Settings > Ordering tab'''.