Network Issues - Revision history

SarahK: /* Allowing Public Access */

2022-06-29T19:13:05Z

‎Allowing Public Access

SarahK: /* Allowing Public Access */

2022-04-26T20:18:53Z

‎Allowing Public Access

SarahK at 22:05, 14 April 2022

2022-04-14T22:05:51Z

SarahK at 21:50, 1 March 2022

2022-03-01T21:50:42Z

SarahK: /* Allowing Public Access */

2020-08-04T13:49:25Z

‎Allowing Public Access

SarahK at 20:18, 8 May 2020

2020-05-08T20:18:47Z

SarahK at 18:11, 1 May 2020

2020-05-01T18:11:12Z

John at 18:34, 2 June 2014

2014-06-02T18:34:44Z

Matt: New page: The network issues section is designed to be a dedicated area for you to make announcements to customers about current and scheduled/planned service affecting issues. For example, these c...

2008-12-08T13:06:10Z

New page: The network issues section is designed to be a dedicated area for you to make announcements to customers about current and scheduled/planned service affecting issues. For example, these c...

New page

The network issues section is designed to be a dedicated area for you to make announcements to customers about current and scheduled/planned service affecting issues. For example, these can include server outages, software updates, planned maintenance, and other things like that.

==Creating an Issue==

#To add a new issue, go to Support > Network Issues > Add New
#Begin by entering a title summarising the issue
#Next, select the type of issue which can be Server related, System related or Other. If server, you need to choose the server in the corresponding dropdown, otherwise enter the affected items details in the System/Other box.
#Now choose a priority and status for the new issue - statuses consist of Reported, Investigating, In Progress & Outage for current issues, Scheduled for future Issues, and Resolved for completed issues.
#Finally, you need to enter a description of the issue. This can include HTML formatting and so a rich text editor is provided.
#Once completed, click the Save button.

==Updating an Issue==

With some issues, you may need to make status updates during the course of the issue. To do this, locate the issue and click on the title to make changes to it. From here you can edit any of the fields you need to and then save the changes once completed.

NB: Issues are shown in the client area in order of last updated, and so editing an issue will bring it back to the top of the list.

==Closing an Issue==

Once an issue is completed, you need to set it to closed. You can do this from the network issues listing in the admin area by clicking the Close link next to it. This will automatically set the end date to the current date/time and update the status to Resolved.

==Allowing Public Access==

By default, the network issues section of the client area requires a user to login before they can view it. However, you can remove this requirement and allow public access by adjusting the setting in Config > General Settings > Support > Network Issues Require Login

@@ Line 26: / Line 26: @@
 ==Allowing Public Access==
-By default, the network issues section of the client area requires a user to log in before they can view it.  However, you can [[File:network_issue.png|thumb|Highlighted Network Issue]] remove this requirement and allow public access by adjusting '''Network Issues Require Login''' in the '''[[Support Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
+By default, the network issues section of the client area requires a user to log in before they can view it.
-When a client is logs in and views the network status page, the system will highlight any issues relating to servers in a gold color by default. This will help clients quickly identify information which is relevant to them.
+You can [[File:network_issue.png|thumb|Highlighted Network Issue]] remove this requirement and allow public access by deselecting '''Service Status Require Login''' in the '''[[Support Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.

@@ Line 26: / Line 26: @@
 ==Allowing Public Access==
-By default, the network issues section of the client area requires a user to log in before they can view it.  However, you can [[File:network_issue.png|thumb|Highlighted Network Issue]] remove this requirement and allow public access by adjusting the setting in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Support > Network Issues Require Login'''.
+By default, the network issues section of the client area requires a user to log in before they can view it.  However, you can [[File:network_issue.png|thumb|Highlighted Network Issue]] remove this requirement and allow public access by adjusting '''Network Issues Require Login''' in the '''[[Support Tab|Support]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
 When a client is logs in and views the network status page, the system will highlight any issues relating to servers in a gold color by default. This will help clients quickly identify information which is relevant to them.

@@ Line 1: / Line 1: @@
 The Network Issues section is a dedicated area for you to make announcements to customers about current and scheduled or planned service-affecting issues. For example, these can include server outages, software updates, or planned maintenance.
-You can work with network issues at '''Support > Network Issues'''.
+You can access this feature at '''Support > Network Issues'''.
 ==Creating an Issue==

@@ Line 1: / Line 1: @@
 The Network Issues section is a dedicated area for you to make announcements to customers about current and scheduled or planned service-affecting issues. For example, these can include server outages, software updates, or planned maintenance.
 ==Creating an Issue==
@@ Line 5: / Line 7: @@
 To add a new issue:
-#Go to Support > Network Issues > Add New.
+# Click '''Add New'''.
 #Enter a title summarising the issue.
 #Select the type of issue, which can be Server-related, System-related or Other. If the issue is Server-related, you need to choose the server in the corresponding menu. Otherwise, enter the affected item's details in the System/Other box.

@@ Line 24: / Line 24: @@
 ==Allowing Public Access==
-By default, the network issues section of the client area requires a user to log in before they can view it.  However, you can [[File:network_issue.png|thumb|Highlighted Network Issue]]remove this requirement and allow public access by adjusting the setting in '''Setup > General Settings > Support > Network Issues Require Login'''.
+By default, the network issues section of the client area requires a user to log in before they can view it.  However, you can [[File:network_issue.png|thumb|Highlighted Network Issue]] remove this requirement and allow public access by adjusting the setting in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Support > Network Issues Require Login'''.
 When a client is logs in and views the network status page, the system will highlight any issues relating to servers in a gold color by default. This will help clients quickly identify information which is relevant to them.

@@ Line 1: / Line 1: @@
-The network issues section is a dedicated area for you to make announcements to customers about current and scheduled or planned service-affecting issues.  For example, these can include server outages, software updates, or planned maintenance.
+The Network Issues section is a dedicated area for you to make announcements to customers about current and scheduled or planned service-affecting issues. For example, these can include server outages, software updates, or planned maintenance.
 ==Creating an Issue==
@@ Line 7: / Line 7: @@
 #Go to Support > Network Issues > Add New.
 #Enter a title summarising the issue.
-#Next, select the type of issue, which can be Server-related, System-related or Other.  If the issue is Server-related, you need to choose the server in the corresponding menu. Otherwise, enter the affected item's details in the System/Other box.
+#Select the type of issue, which can be Server-related, System-related or Other. If the issue is Server-related, you need to choose the server in the corresponding menu. Otherwise, enter the affected item's details in the System/Other box.
 #Choose a priority and status for the new issue. Statuses consist of Reported, Investigating, In Progress, or Outage for current issues, Scheduled for future Issues, and Resolved for completed issues.
-#Enter a description of the issue.  This can include HTML formatting, so we provide a rich text editor.
+#Enter a description of the issue. This can include HTML formatting, so we provide a rich text editor.
 #Click the Save button.
 ==Updating an Issue==
-In some circumstances, you may need to make status updates during the course of the issue.  To do this, locate the issue and click on the title to make changes to it.  From here you can edit any of the fields you need to and then save the changes.
+In some circumstances, you may need to make status updates during the course of the issue.  To do this, locate the issue and click on the title to make changes to it. From here, edit any of the fields you need to and then save the changes.
 Note: Issues appear in the client area in order of their last update, and so editing an issue will bring it back to the top of the list.
@@ Line 20: / Line 20: @@
 ==Closing an Issue==
-After an issue is completed, you need to set it to closed.  You can do this from the network issues listing in the admin area by clicking the Close link next to it.  This will automatically set the end date to the current date and time and update the status to Resolved.
+After an issue is done, you need to set it to closed.  You can do this from the network issues listing in the admin area by clicking the Close link next to it. This will automatically set the end date to the current date and time and update the status to Resolved.
 ==Allowing Public Access==
 By default, the network issues section of the client area requires a user to log in before they can view it.  However, you can [[File:network_issue.png|thumb|Highlighted Network Issue]]remove this requirement and allow public access by adjusting the setting in '''Setup > General Settings > Support > Network Issues Require Login'''.
+When a client is logs in and views the network status page, the system will highlight any issues relating to servers in a gold color by default. This will help clients quickly identify information which is relevant to them.

← Older revision		Revision as of 18:34, 2 June 2014
Line 22:		Line 22:
	==Allowing Public Access==		==Allowing Public Access==

−	By default, the network issues section of the client area requires a user to login before they can view it. However, you can remove this requirement and allow public access by adjusting the setting in ~~Config~~ > General Settings > Support > Network Issues Require Login	+
		+	By default, the network issues section of the client area requires a user to login before they can view it. However, you can [[File:network_issue.png\|thumb\|Highlighted Network Issue]]remove this requirement and allow public access by adjusting the setting in '''Setup > General Settings > Support > Network Issues Require Login'''.
		+
		+
		+	When a client is logged in and views the network status page, any issues relating to servers on which they have accounts will be highlighted in a gold colour by default. This will help clients quickly identify information which is relevant to them.