Mail Tab - Revision history

SarahK: /* Configuring a Mail Type in WHMCS 7.x and earlier */

2022-11-28T19:31:47Z

‎Configuring a Mail Type in WHMCS 7.x and earlier

JuanR: /* Configuring a Mail Provider in WHMCS 8.0 and later */

2022-09-15T13:05:14Z

‎Configuring a Mail Provider in WHMCS 8.0 and later

SarahK: /* Mail Type or Provider */

2022-09-07T18:59:45Z

‎Mail Type or Provider

Show changes

SarahK: /* Configuring a Mail Type in WHMCS 7.x and earlier */

2022-07-05T20:08:26Z

‎Configuring a Mail Type in WHMCS 7.x and earlier

SarahK at 16:31, 12 May 2022

2022-05-12T16:31:55Z

SarahK at 20:37, 25 April 2022

2022-04-25T20:37:29Z

SarahK: /* Disable Email Sending */

2022-04-21T19:54:36Z

‎Disable Email Sending

SarahK at 20:55, 19 April 2022

2022-04-19T20:55:29Z

SarahK at 13:46, 15 April 2022

2022-04-15T13:46:43Z

SarahK at 13:26, 15 April 2022

2022-04-15T13:26:11Z

@@ Line 40: / Line 40: @@
 # Click '''Save'''. The system will send an email to test your configuration, and it won't save your changes unless the test is successful.
-====Configuring a Mail Type in WHMCS 7.x and earlier====
+====Configuring a Mail Type in WHMCS 7.10 and earlier====
-For version 7.x and earlier, use '''Mail Type''' to choose one of these options:
+For WHMCS 7.10 and earlier, use '''Mail Type''' to choose one of these options:
-* Use '''PHP Mail''' to send emails from inside WHMCS. This requires no further configuration, but some email providers may treat email sent this way with increased suspicion.
+* Use '''PHP Mail''' to send emails from inside WHMCS. This requires no further configuration, but some email providers may treat this email with increased suspicion.
-* Use your SMTP server to send emails. The related '''SMTP''' fields are required.
+* Use your SMTP server to send emails. The related '''SMTP''' fields are required:
-** In '''SMTP Port''', specify the port on which your SMTP server operates.
+** For '''SMTP Port''', specify the port on which your SMTP server operates. This will usually vary depending on the SSL type and your particular mail server configuration.
-*** This will usually vary depending on the SSL type and your particular mail server configuration.
+***Check with your mail server administrator for the appropriate port to use.
-*** Check with your mail server administrator for the appropriate port to use. These are the most commonly-used ports by SSL type:
+***These are the most commonly-used ports by SSL type:
 ****None: 25 or 26
 ****SSL: 465 or 587
 ****TLS: 587
-** Use the '''SMTP SSL Type''' setting to specify whether a secure connection is used when communicating with your mail server. Changes to this option will usually also require changing the '''SMTP Port'''.
+** For '''SMTP SSL Type''', specify whether a secure connection is used when communicating with your mail server. Changes to this option will usually also require changing '''SMTP Port'''.
-−
 ==== Mail Providers and Mail Types ====

@@ Line 16: / Line 16: @@
 # Choose a '''Mail Provider''' from the menu.
 # Enter the information for your chosen provider:
-#* '''PHP Mail (default)''' — Choose an encoding type from '''Mail Encoding'''.
+#* '''PHP Mail (default)''' — Choose an encoding type from '''Mail Encoding'''. We recommend the ''8bit'' encoding type unless you are experiencing character display issues with your [[Localisation_Tab#System_Charset | system character set]].
 #* '''SMTP''' — Enter the indicated information:
 #** Select a '''Mail Encoding''' type.
@@ Line 38: / Line 38: @@
 #* '''SparkPost''' — Select a SparkPost account and enter a SparkPost API key. Check '''Use Sink Testing''' to allow you to check email sending without actually sending emails.
 # Click '''Test Configuration'''. The system will send an email to test your configuration. If the test doesn't succeed, you will see an error.
 # Click '''Save'''. The system will send an email to test your configuration, and it won't save your changes unless the test is successful.
-−
 ====Configuring a Mail Type in WHMCS 7.x and earlier====

@@ Line 38: / Line 38: @@
 * Use '''PHP Mail''' to send emails from inside WHMCS. This requires no further configuration, but some email providers may treat email sent this way with increased suspicion.
-* Use your SMTP server to send emails. The related '''SMTP''' fields are required.
+* Use your '''SMTP''' server to send emails. The related SMTP fields are required:
 ** In '''SMTP Port''', specify the port on which your SMTP server operates.
 *** This will usually vary depending on the SSL type and your particular mail server configuration.

@@ Line 18: / Line 18: @@
 #* '''PHP Mail (default)''' — Choose an encoding type from '''Mail Encoding'''.
 #* '''SMTP''' — Enter the indicated information, which differs depending on your chosen type of '''SMTP Authentication'''.
-#** Check '''SMTP Debug''' if you want to log debugging output for SMTP email. Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs''' and click '''[[Activity_Logs|Activity Log]]''' to view this log.
+#** Check '''SMTP Debug''' if you want to log debugging output for SMTP email. Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs''' and click '''Activity Log''' to view this log.
 #** In '''SMTP Port''', specify the port on which your SMTP server operates.
 #*** This will usually vary depending on the SSL type and your particular mail server configuration.

@@ Line 18: / Line 18: @@
 #* '''PHP Mail (default)''' — Choose an encoding type from '''Mail Encoding'''.
 #* '''SMTP''' — Enter the indicated information, which differs depending on your chosen type of '''SMTP Authentication'''.
-#** Check '''SMTP Debug''' if you want to log debugging output for SMTP email. Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Logs''' and click '''[[Activity_Logs|Activity Log]]''' to view this log.
+#** Check '''SMTP Debug''' if you want to log debugging output for SMTP email. Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs''' and click '''[[Activity_Logs|Activity Log]]''' to view this log.
 #** In '''SMTP Port''', specify the port on which your SMTP server operates.
 #*** This will usually vary depending on the SSL type and your particular mail server configuration.
@@ Line 66: / Line 66: @@
 ====== SMTP with OAuth ======
 WHMCS includes OAuth support for Google email in version 8.0 and later. OAuth is a technology that authorizes apps or services like WHMCS to access another service, such as a Google email account. It's more secure than traditional username-and-password authentication.
@@ Line 90: / Line 91: @@
 Set the toggle to '''ON''' to stop WHMCS from sending any outgoing email. For more information, see [[Disabling Outgoing Mail]].
-We recommend that you only enable this setting when you are testing updates or customizations on a development installation or while troubleshooting. The system creates a log entry at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' whenever you enable or disable this setting.
+We recommend that you only enable this setting when you are testing updates or customizations on a development installation or while troubleshooting. The system creates a log entry at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > [[System Logs]]''' or, prior to WHMCS 8.0, '''Utilities > Logs''' whenever you enable or disable this setting.
 ===Disable RFC3834 Headers===

@@ Line 18: / Line 18: @@
 #* '''PHP Mail (default)''' — Choose an encoding type from '''Mail Encoding'''.
 #* '''SMTP''' — Enter the indicated information, which differs depending on your chosen type of '''SMTP Authentication'''.
-#** Check '''SMTP Debug''' if you want to log debugging output for SMTP email. Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs > [[Activity_Logs|Activity Log]]''' to view this log.
+#** Check '''SMTP Debug''' if you want to log debugging output for SMTP email. Go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Logs''' and click '''[[Activity_Logs|Activity Log]]''' to view this log.
 #** In '''SMTP Port''', specify the port on which your SMTP server operates.
 #*** This will usually vary depending on the SSL type and your particular mail server configuration.
@@ Line 85: / Line 85: @@
 <div class="docs-alert-warning">
 We added this setting in WHMCS 8.1.
 </div>
@@ Line 98: / Line 97: @@
 <div class="docs-alert-warning">
 We added this setting in WHMCS 8.1. In WHMCS 8.1 and later, WHMCS sends support emails with RFC 3834-compliant headers by default.
 </div>

@@ Line 3: / Line 3: @@
 The '''Mail''' tab allows you to configure how [[Messages/Emails|emails and messages]] function in WHMCS.
-You can access this tab at at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[General Settings]]''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
+You can access this tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[General Settings]]''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
 ===Mail Type or Provider===

@@ Line 1: / Line 1: @@
-<br/><br/>{{General Settings}}
+{{General Settings}}<br/>
-−
-For information regarding emails and messages in WHMCS, [[Messages/Emails|refer to this page]].
+The '''Mail''' tab allows you to configure how [[Messages/Emails|emails and messages]] function in WHMCS.
 ===Mail Type or Provider===