SarahK: /* Clients */

2022-04-25T20:21:08Z

‎Clients

SarahK: Created page with "Two-Factor Authentication requires a secondary device in order to log in. Because of this, some users will inevitably need help when their device is lost or otherwise unav..."

2022-01-17T17:10:30Z

Created page with "Two-Factor Authentication requires a secondary device in order to log in. Because of this, some users will inevitably need help when their device is lost or otherwise unav..."

New page

[[Two-Factor Authentication]] requires a secondary device in order to log in. Because of this, some users will inevitably need help when their device is lost or otherwise unavailable.

===Clients===

If a client needs to gain access to their account without their device, they can use the backup code that was provided when Two-Factor Authentication was configured. The option to '''Log in using Backup Code''' is displayed at the bottom of the two-factor authentication page after logging in with the email address and password.

If the backup code is not available, Two-Factor Authentication would need to be disabled for their account within the Admin Area. This can be disabled in the client's '''Profile''' tab at '''Clients > Manage Users''' or, prior to WHMCS 8.0, '''Clients > View/Edit Clients'''.

===Admins===

If an administrator needs to gain access to the Admin Area without their device, they can use the backup code provided when Two-Factor Authentication was configured. The option to '''Log in using Backup Code''' is displayed at the bottom of the two-factor authentication page after logging in with the username and password.

If the backup code is not available, Two-Factor Authentication would need to be disabled directly within the database by running the following SQL command against your WHMCS database:

<div class="source-cli">
UPDATE tbladmins SET authmodule = '', authdata = '' WHERE username = 'ADMIN_USERNAME';
</div>

Replace <tt>ADMIN_USERNAME</tt> with the admin username for which you wish to disable two-factor authentication.

@@ Line 5: / Line 5: @@
 If a client needs to gain access to their account without their device, they can use the backup code that was provided when Two-Factor Authentication was configured. The option to '''Log in using Backup Code''' is displayed at the bottom of the two-factor authentication page after logging in with the email address and password.
-If the backup code is not available, Two-Factor Authentication would need to be disabled for their account within the Admin Area. This can be disabled in the client's '''Profile''' tab at '''Clients > Manage Users''' or, prior to WHMCS 8.0, '''Clients > View/Edit Clients'''.
+If the backup code is not available, Two-Factor Authentication would need to be disabled for their account within the Admin Area. This can be disabled in the client's '''Profile''' tab at '''Clients > [[Manage Users]]''' or, prior to WHMCS 8.0, '''Clients > View/Edit Clients'''.
 ===Admins===

Logging In Without Your Two-Factor Authentication Device - Revision history

SarahK: /* Clients */

SarahK: Created page with "Two-Factor Authentication requires a secondary device in order to log in. Because of this, some users will inevitably need help when their device is lost or otherwise unav..."