Live Chat Addon - Revision history

AlexN: /* Change Log */

2023-10-02T12:57:18Z

‎Change Log

AlexN: /* Change Log */

2023-10-02T12:56:23Z

‎Change Log

AlexN: /* Change Log */

2023-10-02T12:55:53Z

‎Change Log

John: /* Activating Live Chat Addon */

2022-05-17T08:54:44Z

‎Activating Live Chat Addon

John: /* Activating Live Chat Addon */

2022-05-17T08:54:28Z

‎Activating Live Chat Addon

SarahK: /* License Invalid / Unable to login */

2022-04-25T20:20:16Z

‎License Invalid / Unable to login

SarahK at 17:19, 17 March 2022

2022-03-17T17:19:16Z

SarahK at 17:12, 17 March 2022

2022-03-17T17:12:58Z

Show changes

SarahK at 19:11, 18 January 2022

2022-01-18T19:11:53Z

PeterM at 16:49, 30 November 2021

2021-11-30T16:49:00Z

← Older revision		Revision as of 12:57, 2 October 2023
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	== Change Log ==		== Change Log ==

−	See the [https://marketplace.whmcs.com/product/46-~~importassist#changelog ImportAssist~~] Marketplace listing.	+	See the [https://marketplace.whmcs.com/product/34-live-chat-visitor-tracking Live Chat] Marketplace listing.

← Older revision		Revision as of 12:56, 2 October 2023
Line 163:		Line 163:
	== Change Log ==		== Change Log ==

−	See the [https://marketplace.whmcs.com/product/34 ImportAssist] Marketplace listing.	+	See the [https://marketplace.whmcs.com/product/46-importassist#changelog ImportAssist] Marketplace listing.

← Older revision		Revision as of 12:55, 2 October 2023
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	== Change Log ==		== Change Log ==

−	See the [https://marketplace.whmcs.com/product/34 ~~Live Chat~~] Marketplace listing.	+	See the [https://marketplace.whmcs.com/product/34 ImportAssist] Marketplace listing.

@@ Line 42: / Line 42: @@
 # Delete the <tt>/modules/livehelp/install/</tt> directory.
-<div class="docs-alert-warning"><strong><i class="fa fa-info-circle"></i>License Update</strong><br />If you purchased the Live Chat Addon prior to installation, you may need to force a license update for your WHMCS installation to recognise the purchase. If you receive a license error or have trouble logging in after installation, log in to the WHMCS Admin Area, go to '''Help > License Information''', and click '''Force License Update'''. Then, reattempt login.</div>
+<div class="docs-alert-warning"><strong><i class="fa fa-info-circle"></i> License Update</strong><br />If you purchased the Live Chat Addon prior to installation, you may need to force a license update for your WHMCS installation to recognise the purchase. If you receive a license error or have trouble logging in after installation, log in to the WHMCS Admin Area, go to '''Help > License Information''', and click '''Force License Update'''. Then, reattempt login.</div>
 == Using this Addon ==

@@ Line 41: / Line 41: @@
 # Go to <tt><nowiki>www.example.com/whmcs/modules/livehelp/install</nowiki></tt>, where <tt>www.example.com</tt> is the domain for your WHMCS installation, to complete installation.
 # Delete the <tt>/modules/livehelp/install/</tt> directory.
 <div class="docs-alert-warning"><strong><i class="fa fa-info-circle"></i>License Update</strong><br />If you purchased the Live Chat Addon prior to installation, you may need to force a license update for your WHMCS installation to recognise the purchase. If you receive a license error or have trouble logging in after installation, log in to the WHMCS Admin Area, go to '''Help > License Information''', and click '''Force License Update'''. Then, reattempt login.</div>

@@ Line 146: / Line 146: @@
 If you see a "License Invalid" warning message when you open the Live Chat admin interface, your WHMCS installation has not yet updated to recognise your purchase of the addon. Your WHMCS installation only calls home to validate your license with us periodically. If you recently purchased the addon, you may need to force a local key update to have it take effect.
-To do this, navigate to '''Help > License Information''' and click '''Force License Update'''. Then, attempt logging in again.
+To do this, navigate to '''Help > [[License Information]]''' and click '''Force License Update'''. Then, attempt logging in again.
 ===Connection Error===

@@ Line 166: / Line 166: @@
 By default, the Live Chat addon will use the <tt>PHP mail()</tt> function, and '''not''' the WHMCS mail configuration, to send emails. To configure sending via SMTP, see [https://www.chatstack.com/kb/setup-smtp-authentication/ Setup SMTP Authentication].
-== Changelog ==
+== Change Log ==
 See the [https://marketplace.whmcs.com/product/34 Live Chat] Marketplace listing.

@@ Line 22: / Line 22: @@
 # Upload the contents of the <tt>upload_me</tt> directory to your WHMCS installation root directory.
 # Check to ensure that the <tt>/modules/livehelp/templates_c/</tt> directory is writeable.
-# Go to <tt><nowiki>www.yourdomain.com/whmcs/modules/livehelp/install</nowiki></tt>, where <tt>www.yourdomain.com</tt> is the domain for your WHMCS installation, to complete installation.
+# Go to <tt><nowiki>www.example.com/whmcs/modules/livehelp/install</nowiki></tt>, where <tt>www.example.com</tt> is the domain for your WHMCS installation, to complete installation.
 <div class="docs-alert-info">After installation, delete the <tt>/modules/livehelp/install/</tt> directory.</div>
@@ Line 28: / Line 28: @@
 <div class="docs-alert-warning"><strong><i class="fa fa-info-circle"></i>License Update</strong><br />If you purchased the Live Chat Addon prior to installation, you may need to force a license update for your WHMCS installation to recognise the purchase. If you receive a license error or have trouble logging in after installation, log in to the WHMCS Admin Area, go to '''Help > License Information''', and click '''Force License Update'''. Then, reattempt login.</div>
-To log in to Live Chat, visit <tt><nowiki>www.yourdomain.com/whmcs/modules/livehelp/admin</nowiki></tt>, where <tt>www.yourdomain.com</tt> is the domain for your WHMCS installation.
+To log in to Live Chat, visit <tt><nowiki>www.example.com/whmcs/modules/livehelp/admin</nowiki></tt>, where <tt>www.example.com</tt> is the domain for your WHMCS installation.
 You will be able to log in using the same username and password as you use for the WHMCS Admin Area.
@@ Line 43: / Line 43: @@
 # Unzip the ZIP file download.
 # Upload the contents of the <tt>upload_me</tt> directory to your WHMCS installation's root directory.
-# Log in to the Live Chat Addon administration panel to complete the upgrade process at <tt><nowiki>www.yourdomain.com/whmcs/modules/livehelp/admin</nowiki></tt>, where <tt>www.yourdomain.com</tt> is the domain for your WHMCS installation.
+# Log in to the Live Chat Addon administration panel to complete the upgrade process at <tt><nowiki>www.example.com/whmcs/modules/livehelp/admin</nowiki></tt>, where <tt>www.example.com</tt> is the domain for your WHMCS installation.
 # Delete the <tt>/modules/livehelp/install/</tt> directory.
@@ Line 76: / Line 76: @@
 ==Web Admin Interface==
-You can access the Live Help administration interface at <tt><nowiki>http://www.yourdomain.com/whmcs/modules/livehelp/admin/</nowiki></tt>, where <tt><nowiki>http://www.yourdomain.com</nowiki></tt> is the domain for your WHMCS installation.
+You can access the Live Help administration interface at <tt><nowiki>http://www.example.com/whmcs/modules/livehelp/admin/</nowiki></tt>, where <tt><nowiki>http://www.example.com</nowiki></tt> is the domain for your WHMCS installation.
 ==Desktop Applications==

← Older revision		Revision as of 16:49, 30 November 2021
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	Receiving this error message in one of the Desktop or Mobile clients indicates that the Live Help installation cannot be found at the given URL. Make certain that you entered the correct URL.		Receiving this error message in one of the Desktop or Mobile clients indicates that the Live Help installation cannot be found at the given URL. Make certain that you entered the correct URL.
		+
		+	===Sending Emails===
		+
		+	By default, the Live Chat addon will use the <tt>PHP mail()</tt> function, and '''not''' the WHMCS mail configuration, to send emails. To configure sending via SMTP, see [https://www.chatstack.com/kb/setup-smtp-authentication/ Setup SMTP Authentication].