Licensing - Revision history

JuanR: /* Moving WHMCS */

2024-01-11T12:56:00Z

‎Moving WHMCS

JuanR: /* Moving WHMCS */

2023-03-09T12:37:03Z

‎Moving WHMCS

James.white: /* Moving WHMCS */

2023-02-07T14:53:03Z

‎Moving WHMCS

SarahK at 16:57, 3 February 2022

2022-02-03T16:57:48Z

John: /* 1. You purchased your license directly from us */

2021-10-13T17:23:52Z

‎1. You purchased your license directly from us

SarahK: /* 2. You obtain your license from your web host */

2021-06-15T13:38:14Z

‎2. You obtain your license from your web host

DanR: /* Changing the License Key WHMCS uses */

2021-03-09T14:33:10Z

‎Changing the License Key WHMCS uses

DanR: /* Changing the License Key WHMCS uses */

2021-01-28T13:18:18Z

‎Changing the License Key WHMCS uses

John at 12:55, 3 November 2020

2020-11-03T12:55:39Z

SarahK: /* 2. You obtain your license from your web host */

2020-08-05T21:02:16Z

‎2. You obtain your license from your web host

@@ Line 45: / Line 45: @@
 # Delete the WHMCS files from the old location.
-<html><a href="https://www.whmcs.com/services#installation?utm_medium=docs" class="docs-video-tutorial"><em><small>Transfer Services: Have our team transfer your WHMCS installation.</small></em><span class="button">Services</span></a></html>
+<html><a href="https://www.whmcs.com/services/#transfer?utm_medium=docs" class="docs-video-tutorial"><em><small>Transfer Services: Have our team transfer your WHMCS installation.</small></em><span class="button">Services</span></a></html>
 == Licensing While Offline ==

@@ Line 42: / Line 42: @@
 # Update your [[Further Security Steps#Secure_the_Writeable_Directories|custom directory locations]].
 # Update your [[Moving_Storage_Locations|storage locations]].
 # Delete the WHMCS files from the old location.

@@ Line 33: / Line 33: @@
 # Disable or remove the WHMCS cron jobs from the old server. This prevents automation from running and making changes.
-# Create a backup of your database [[Maintenance#Backing_up_your_WHMCS_Database|following these instructions]].
+# Create a backup of your database [[Backups#Manual_Database_Backup|following these instructions]].
 # Make sure the new server meets the [[System_Requirements|system requirements]].
 # Transfer the files to the new server.

@@ Line 1: / Line 1: @@
-==Moving WHMCS==
+When you move your WHMCS system, if the domain, IP address, or directory you use it in is changing, you must update your license.
-===1. You purchased your license directly from us===
+<div class="docs-alert-info">
-If you purchased your license from us directly, you can reissue your license from [https://www.whmcs.com/members our client area] without any manual intervention from us.  To do this, log in, go to Services > My Licenses, select your license key, and click '''Reissue''' under the Management Actions tab. Then, visit your WHMCS installation in the new location. The system will save the new valid access details.
+=== Purchased Directly from WHMCS ===
-===2. You obtain your license from your web host===
+If you purchased your license from us directly, you can reissue your license from [https://www.whmcs.com/members our client area] without any manual intervention from us.
-If you received your license from your hosting provider, you can't reissue your license from our client area. This is because the domain and IP address cannot change. Contact your hosting provider to have them update the license for use at the new location. If you are moving to a different hosting provider, you cannot move your license key with you and you will require a new license key for use at the new location.
+To do this:
-To move WHMCS:
+# Log in to the [https://www.whmcs.com/members WHMCS Members Area].
-* Disable or remove the WHMCS cron jobs from the old server. This prevents automation from running and making changes.
+=== Purchased from Your Web Host ===
-<html><a href="https://www.whmcs.com/services#installation?utm_medium=docs" class="docs-video-tutorial"><em><small>Transfer Services: Have our team transfer your WHMCS installation.</small></em><span class="button">Services</span></a></html>
+If you received your license from your hosting provider, you can't reissue your license from our client area. This is because the domain and IP address cannot change. Contact your hosting provider to have them update the license for use at the new location.
-==Changing the License Key WHMCS uses==
+If you are moving to a different hosting provider, you cannot move your license key with you and you will require a new license key for use at the new location.
-To change the license key your WHMCS system uses, log in to the admin area and go to '''Help (<i class="fa fa-question-circle" aria-hidden="true"></i>) > License Information''' or, prior to WHMCS 8.0, '''Help > Change License Key'''. Enter your new license key and admin login details to verify the change.
+== Moving WHMCS ==
-If you are unable to login due to an invalid license error, you can click the '''Click here to enter a new license key.''' link to the Change License Key page and provide a valid license key.
+To move WHMCS:
-==Is licensing dependant on whmcs.com being online?==
+# Disable or remove the WHMCS cron jobs from the old server. This prevents automation from running and making changes.
-No. WHMCS uses a local key licensing system with periodic remote verification checks. Once every seven days, your WHMCS system will contact our server to ensure it is being run in the correct location and that the license is still valid. Whether your WHMCS system is online is not dependant on our server being online during the time the local key is valid.
+<html><a href="https://www.whmcs.com/services#installation?utm_medium=docs" class="docs-video-tutorial"><em><small>Transfer Services: Have our team transfer your WHMCS installation.</small></em><span class="button">Services</span></a></html>
-If our licensing server is unavailable on the day of your next verification check, the system will allow up to three days to make a connection. If, after this time, the system still can't verify your license with our licensing server, your WHMCS Admin Area will become inactive until WHMCS can contact our server again.
+== Licensing While Offline ==
-Your WHMCS Client Area will always remain online, even if you have an invalid or expired license, to ensure your clients have uninterrupted access.
+Licensing continues to function when WHMCS is offline. WHMCS uses a local key licensing system with periodic remote verification checks. Once every seven days, your WHMCS system will contact our server to ensure it is being run in the correct location and that the license is still valid. Whether your WHMCS system is online is not dependant on our server being online during the time the local key is valid.
-==Common Errors==
+If our licensing server is unavailable on the day of your next verification check, the system will allow up to three days to make a connection. If, after this time, the system still can't verify your license with our licensing server, your WHMCS Admin Area will become inactive until WHMCS can contact our server again.
-<div class="docs-alert-info">
+The WHMCS Client Area will always remain online, even if you have an invalid or expired license, to ensure your clients have uninterrupted access.

@@ Line 4: / Line 4: @@
 ===1. You purchased your license directly from us===
-If you purchased your license from us directly, you can reissue your license from [http://whmcs.com/members|our client area] without any manual intervention from us.  To do this, log in, go to Services > My Licenses, select your license key, and click '''Reissue''' under the Management Actions tab. Then, visit your WHMCS installation in the new location. The system will save the new valid access details.
+If you purchased your license from us directly, you can reissue your license from [https://www.whmcs.com/members our client area] without any manual intervention from us.  To do this, log in, go to Services > My Licenses, select your license key, and click '''Reissue''' under the Management Actions tab. Then, visit your WHMCS installation in the new location. The system will save the new valid access details.
 ===2. You obtain your license from your web host===

@@ Line 24: / Line 24: @@
 * Delete the WHMCS files from the old location.
-<html><a href="https://www.whmcs.com/services#installation?utm_medium=docs" class="docs-video-tutorial"><em><small><b>Transfer Services:</b> Have our team transfer your WHMCS installation.</small></em><span class="button">Services</span></a></html>
+<html><a href="https://www.whmcs.com/services#installation?utm_medium=docs" class="docs-video-tutorial"><em><small>Transfer Services: Have our team transfer your WHMCS installation.</small></em><span class="button">Services</span></a></html>
 ==Changing the License Key WHMCS uses==

@@ Line 28: / Line 28: @@
 ==Changing the License Key WHMCS uses==
-To change the license key your WHMCS system uses, log in to the admin area and go to Help > Change License Key. Enter your new license key and admin login details to verify the change. If can't log in due to a license invalid error, use the link to the change license page from the license error page.
+To change the license key your WHMCS system uses, log in to the admin area and go to '''Help (<i class="fa fa-question-circle" aria-hidden="true"></i>) > License Information''' or, prior to WHMCS 8.0, '''Help > Change License Key'''. Enter your new license key and admin login details to verify the change. If can't log in due to a license invalid error, use the link to the change license page from the license error page.
 ==Is licensing dependant on whmcs.com being online?==

@@ Line 18: / Line 18: @@
 * [[Maintenance#Restoring_a_Database_Backup|Restore the database]] via phpMyAdmin on the new server and make any changes to the database settings in <tt>configuration.php</tt>.
 * Reissue your license using the steps above.
-* Log in to your WHMCS admin area and update the system URLs in Setup > General Settings.
+* Log in to your WHMCS admin area and update the system URLs in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
 * Check whether the system properly modified your cron jobs, payment gateway callbacks, and email forwarders.
 * Update your [[Further Security Steps#Secure_the_Writeable_Directories|custom directory locations]].