Fraud Protection - Revision history

SarahK at 16:48, 4 April 2023

2023-04-04T16:48:11Z

SarahK: /* Setting Up Fraud Modules */

2023-04-04T16:47:35Z

‎Setting Up Fraud Modules

SarahK: /* Setting Up Fraud Modules */

2022-04-22T19:01:17Z

‎Setting Up Fraud Modules

SarahK at 21:24, 14 April 2022

2022-04-14T21:24:45Z

SarahK at 22:19, 1 March 2022

2022-03-01T22:19:16Z

SarahK at 17:03, 13 May 2021

2021-05-13T17:03:56Z

SarahK at 13:25, 4 August 2020

2020-08-04T13:25:43Z

SarahK at 16:30, 30 April 2020

2020-04-30T16:30:05Z

John: Replaced Varilogix with FraudLabs

2018-12-20T14:15:17Z

Replaced Varilogix with FraudLabs

Nathan at 13:39, 25 April 2017

2017-04-25T13:39:48Z

@@ Line 7: / Line 7: @@
 *[[FraudLabs Pro]] — Order Verification Services (recommended).
 *[[MaxMind]] — Risk Scoring Services.
 ==Setting Up Fraud Modules==

← Older revision		Revision as of 16:47, 4 April 2023
Line 11:		Line 11:

	==Setting Up Fraud Modules==		==Setting Up Fraud Modules==
		+
		+	<div class="docs-alert-warning">
		+	Validation.com has announced that they are discontinuing service on April 9, 2023. After this date, the WHMCS features that relate to Validation.com will cease to function. For more information, see [[User Identity Verification]].
		+	</div>

	To enable fraud protection and user identity verification in WHMCS:		To enable fraud protection and user identity verification in WHMCS:

@@ Line 19: / Line 19: @@
 # Click '''Save Changes'''.
-Prior to WHMCS 8.2, go to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection''' and select a module. Then, select '''Enable''', complete the form, and click '''Save Changes'''.
+Prior to WHMCS 8.2:
 ==Configuring Fraud Modules==
 To update your configuration for any of these services, click '''Configure'''.

@@ Line 1: / Line 1: @@
 WHMCS can automatically run checks on orders to help ensure only valid clients get through and to block any potential fraud. Multiple providers mean you can choose between services, from checking the details of the person placing the order against their billing details down to identity verification.
-You can configure this at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection'''.
+You can access this feature at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection'''.
 You can choose '''one''' of the following fraud protection services:

@@ Line 1: / Line 1: @@
 WHMCS can automatically run checks on orders to help ensure only valid clients get through and to block any potential fraud. Multiple providers mean you can choose between services, from checking the details of the person placing the order against their billing details down to identity verification.
 You can choose '''one''' of the following fraud protection services:
@@ Line 12: / Line 14: @@
 To enable fraud protection and user identity verification in WHMCS:
 # Click '''Activate''' for the desired service.
 # For '''Validation.com''', click '''Configure'''.

@@ Line 6: / Line 6: @@
 ==Setting Up Fraud Modules==
-To enable and use a fraud protection module in WHMCS, navigate to '''Setup > Fraud Protection'''.
+To enable and use a fraud protection module in WHMCS, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Fraud Protection'''.
-*Choose the module you want to use from the menu.
+*Choose the module you want to use.
-*Select the '''Enable''' checkbox and then complete the form. The form varies depending upon specific supported options for each solution.
+*Select '''Enable''' and then complete the form. The form varies depending upon specific supported options for each solution.
 *Click '''Save Changes'''.

@@ Line 1: / Line 1: @@
-WHMCS can automatically run checks on orders to help ensure only valid clients get through and any potentially fraudsters are blocked. By integrating with a range of providers there is a choice of services available; from checking the details of the person placing the order against their billing details down to automatically calling and verifying their identity. The following fraud protection services are supported:
+WHMCS can automatically run checks on orders to help ensure only valid clients get through and to block any potential fraud. By integrating with a range of providers, there is a choice of services available, from checking the details of the person placing the order against their billing details down to automatically calling and verifying their identity. WHMCS supports the following fraud protection services:
-*[[FraudLabs Pro]] - Order Verification Services
+*[[FraudLabs Pro]] — Order Verification Services.
-*[[MaxMind]] - Risk Scoring Services
+*[[MaxMind]] — Risk Scoring Services.
 ==Setting Up Fraud Modules==
-To enable and use a fraud protection module in WHMCS, begin by going to '''Setup > Fraud Protection'''
+To enable and use a fraud protection module in WHMCS, navigate to '''Setup > Fraud Protection'''.
-*Choose the module you want to use from the dropdown
+*Choose the module you want to use from the menu.
-*Tick the '''Enable''' checkbox and then complete the fields - the fields vary depending upon specific supported options for each solution
+*Select the '''Enable''' checkbox and then complete the form. The form varies depending upon specific supported options for each solution.
-*Finally '''Save Changes''' to complete
+*Click '''Save Changes'''.
-'''Note:''' You can only use one fraud protection module at a time so only tick the enable box for 1
+'''Note:''' You can only use one fraud protection module at a time, so you must only enable one at a time.
 ==MaxMind==
-MaxMind is by far the most popular fraud detection service used by customers of WHMCS.  MaxMind offers a risk scoring service that will run automatically each time an order is placed, calculating a score instantly for the riskiness of a particular order based on both the data captured from a customer during signup and the IP Address they are connecting from.  WHMCS then allows you to use this score to automatically block orders that you deem to be too risky to allow through for payment, but you still have the option to manually override upon manual review if required.
+MaxMind is the most popular fraud detection service that WHMCS customers use.  MaxMind offers a risk scoring service that will run automatically each time that a user places an order. It will calculate a score instantly for the riskiness of a particular order, using both the data that a customer provides during signup and the IP address they are connecting from.  WHMCS then allows you to use this score to automatically block orders that may be too risky to allow through for payment. However, you still have the option to manually override upon manual review if you need to.

@@ Line 3: / Line 3: @@
 *[[MaxMind]] - Risk Scoring & Phone Verification Services
 *[[VariLogiX FraudCall]] - Phone Verification Service
 ==Setting Up Fraud Modules==