FAQs - Revision history

SarahK at 18:08, 11 March 2022

2022-03-11T18:08:34Z

SarahK: /* Errors */

2022-01-12T21:45:57Z

‎Errors

SarahK at 21:40, 12 January 2022

2022-01-12T21:40:44Z

SarahK: /* Lift IP Address Ban */

2022-01-11T21:47:33Z

‎Lift IP Address Ban

SarahK at 21:43, 11 January 2022

2022-01-11T21:43:55Z

SarahK: /* Reset Administrator Password */

2022-01-11T21:43:11Z

‎Reset Administrator Password

John: /* License Invalid */

2021-10-15T18:44:34Z

‎License Invalid

John: /* No Connection Error */

2021-10-15T18:44:15Z

‎No Connection Error

John: /* License Invalid */

2021-10-15T18:43:54Z

‎License Invalid

John: /* No Connection Error */

2021-10-15T18:42:37Z

‎No Connection Error

@@ Line 20: / Line 20: @@
 The features that we add to WHMCS often originate as the suggestions of our users.
-For more information, see [[How We Handle Feature Requests]].
+For more information, see [[How we handle Feature Requests]].
 ==Restoring WHMCS from Backups==

@@ Line 10: / Line 10: @@
 For more information, see [[Removing an IP Address Ban]].
-==Errors==
+==Admin Login Errors==
 You can use the errors on the admin login page to troubleshoot problems logging in.

@@ Line 1: / Line 1: @@
 ==Reset Administrator Password==
-If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page. For help, see [[Resetting an Admin Password]].
+If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.
 ==Lift IP Address Ban==
-After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your [[Security_Tab|security settings]]. This helps to prevent against dictionary password attacks. For help, see [[Removing an IP Address Ban]].
+After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your [[Security_Tab|security settings]]. This helps to prevent against dictionary password attacks.
-==No Connection Error==
+For more information, see [[Removing an IP Address Ban]].
-A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the WHMCS licensing server. For more information, refer to [https://help.whmcs.com/m/troubleshooting/l/758213-troubleshooting-licence-connection-error Troubleshooting a Licence Connection Error].
+==Errors==
-==License Invalid==
+You can use the errors on the admin login page to troubleshoot problems logging in.
-A Licence Invalid error on the admin login page may indicate that you entered an invalid licence key or that the WHMCS installation has been moved without updating the licence. For more information refer to [[License_Troubleshooting#License_Invalid|License Troubleshooting]].
+For more information, see [[Troubleshooting Admin Login Issues]].
 ==Feature Requests==
-The features that we add to WHMCS often originate as the suggestions of our users. Our unique and dynamic Feature Request system empowers and enhances the experience within the WHMCS Community. Our intention with this system is to make the Feature Request submission and voting process more efficient for both the Community and the WHMCS Development teams.
+The features that we add to WHMCS often originate as the suggestions of our users.
-Add your contribution, discuss, and vote on other standing Feature Requests within our Community:<br/>
+For more information, see [[How We Handle Feature Requests]].
 ==Restoring WHMCS from Backups==
-In the unfortunate even that it becomes necessary to restore a WHMCS installation from a backup (due to catastrophic server failure, hardware failure, or unauthorised access), if no full backup is available, you can restore a WHMCS installation from its constituent parts.
+If no full backup is available, you can restore a WHMCS installation from its constituent parts.
-This requires a recent backup of the MySQL® database and, ideally, a backup of the <tt>configuration.php</tt> file. For more information, see [[Restoring WHMCS]].
+For more information, see [[Restoring WHMCS]].
 {{troubleshooting}}

@@ Line 4: / Line 4: @@
 ==Lift IP Address Ban==
-After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your [[Security_Tab|security settings]]. This helps to prevent against dictionary password attacks. You can wait for the ban to expire at the displayed time on the error message, log in from a different IP address, or follow these instructions to lift the ban immediately:
+After three consecutive failed administrator login attempts, the system will block the source IP address for the amount of time that you specified in your [[Security_Tab|security settings]]. This helps to prevent against dictionary password attacks. For help, see [[Removing an IP Address Ban]].
 ==No Connection Error==

← Older revision		Revision as of 21:43, 11 January 2022
Line 1:		Line 1:
		+	==Reset Administrator Password==
		+	If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page. For help, see [[Resetting an Admin Password]].

	==Lift IP Address Ban==		==Lift IP Address Ban==

@@ Line 46: / Line 46: @@
 ==License Invalid==
-A Licence Invalid error on the admin login page may indicate that you entered an invalid licence key or that the WHMCS installation has been moved without updating the licence. For more information refer to [[Licensing#License_Invalid|Licensing - License Invalid]].
+A Licence Invalid error on the admin login page may indicate that you entered an invalid licence key or that the WHMCS installation has been moved without updating the licence. For more information refer to [[License_Troubleshooting#License_Invalid|Licensing - License Invalid]].
 ==Feature Requests==

@@ Line 42: / Line 42: @@
 ==No Connection Error==
-A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the WHMCS licensing server. For more information, refer to [[Licensing#No_Connection_Error|Licensing - No Connection Error]].
+A No Connection error on the admin login page suggests there is a problem preventing your server from communicating with the WHMCS licensing server. For more information, refer to [https://help.whmcs.com/m/troubleshooting/l/758213-troubleshooting-licence-connection-error Licensing - No Connection Error].
 ==License Invalid==

← Older revision		Revision as of 21:43, 11 January 2022
Line 1:		Line 1:
−
−	~~==Reset Administrator Password==~~
−	~~If you forget your administrator password for WHMCS, you can request a password reset using the "Forgot your password?" link on the admin area login page.~~
−
−	If you do not see the reset link, the option is disabled. You can find this further security option in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Security Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings > Security Settings'''. To reenable it, follow the steps below:
−
−	*Log in to your database administration interface. Usually, this is phpMyAdmin via your server control panel.
−	*Select the WHMCS database in the left-hand menu.
−	*Browse to the <tt>tblconfiguration</tt> table.
−	*Ensure that the 'DisableAdminPWReset' setting has a blank value.
−	*Click Go to apply the changes.
−
−	~~If you visit the admin login page again, you will see the password reset link.~~
−
−	~~===There was an error sending the email. Please try again===~~
−
−	~~If your system is encountering a technical error that prevents the sending of the reset email, you can change the password directly in the database. To do this:~~
−
−	* Log in to your database administration interface (usually phpMyAdmin via your server control panel).
−	* Select the WHMCS database in the left-hand menu.
−	* Browse to the <tt>tbladmins</tt> table.
−	* Click Edit next to the administrator account that you want to reset.
−	* Enter the new password in the Password textbox.
−	* From the Functions menu, select the 'MD5' option.
−	* Click '''Go''' to apply the changes.
−
−	~~You can now visit the admin login page and log in using the new password.~~
−	~~To troubleshoot the problem with sending email, refer to [[Email Sending Issues]].~~

	==Lift IP Address Ban==		==Lift IP Address Ban==