Domain Grace and Redemption Grace Periods - Revision history

SarahK at 20:10, 16 August 2022

2022-08-16T20:10:31Z

Show changes

SarahK: /* Disabling Grace Periods and Redemption Grace Period Functionality */

2022-04-21T19:04:30Z

‎Disabling Grace Periods and Redemption Grace Period Functionality

SarahK at 19:04, 21 April 2022

2022-04-21T19:04:07Z

John: /* Setting Grace Periods/Redemption Grace Periods and Fees in WHMCS */

2022-02-24T17:45:54Z

‎Setting Grace Periods/Redemption Grace Periods and Fees in WHMCS

Lawrence: /* Retaining invoices for expired domains */

2021-10-05T12:06:12Z

‎Retaining invoices for expired domains

Lawrence: /* Retaining invoices for expired domains */

2021-10-05T12:05:22Z

‎Retaining invoices for expired domains

John at 12:25, 24 August 2021

2021-08-24T12:25:32Z

SarahK at 13:14, 5 August 2020

2020-08-05T13:14:11Z

DanR at 20:31, 3 November 2019

2019-11-03T20:31:09Z

DanR: DOCS-6910

2019-11-03T20:29:29Z

DOCS-6910

@@ Line 85: / Line 85: @@
 Zero ('''0''') is a valid period for both the Grace Period and Redemption Grace Period if you do not wish to offer any Grace or Redemption period for any given extension.
-We also offer an option to globally disable all Grace Period and Redemption Grace Period functionality in the product which will stop all grace period and fee handling from being performed. You will find the setting for this located in the '''[[Domains Tab|Domains]]''' at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
+We also offer an option to globally disable all Grace Period and Redemption Grace Period functionality in the product which will stop all grace period and fee handling from being performed. You will find the setting for this located in the '''[[Domains Tab|Domains]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
 ==Retaining invoices for expired domains==

@@ Line 54: / Line 54: @@
 To set the grace period values, follow the steps below.
-. Begin by navigating to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Domain Pricing''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
+. Begin by navigating to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Pricing]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
 . Click the Setting icon next to the TLD you wish to manage (indicated below).
@@ Line 69: / Line 69: @@
 ==Domain Grace Periods and Redemption Grace Invoicing Workflow==
-You can select the desired invoicing workflow for the [[Domains_Tab#Domain_Grace_and_Redemption_Fees|Domain Grace and Redemption fees]] in '''Domain Grace and Redemption Fee Billing''' at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Domains''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''. This provides two options:
+You can select the desired invoicing workflow for the [[Domains_Tab#Domain_Grace_and_Redemption_Fees|Domain Grace and Redemption fees]] in '''Domain Grace and Redemption Fee Billing''' in the '''[[Domains Tab|Domains]]''' tab at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''. This provides two options:
 '''Add Grace and Redemption Fees to existing invoice:'''
@@ Line 85: / Line 85: @@
 Zero ('''0''') is a valid period for both the Grace Period and Redemption Grace Period if you do not wish to offer any Grace or Redemption period for any given extension.
-We also offer an option to globally disable all Grace Period and Redemption Grace Period functionality in the product which will stop all grace period and fee handling from being performed. You will find the setting for this located in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Domains''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.
+We also offer an option to globally disable all Grace Period and Redemption Grace Period functionality in the product which will stop all grace period and fee handling from being performed. You will find the setting for this located in the '''[[Domains Tab|Domains]]''' at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings''' or, prior to WHMCS 8.0, '''Setup > General Settings'''.
 ==Retaining invoices for expired domains==
@@ Line 98: / Line 98: @@
 To disable these actions and keep domain renewal invoices in an unpaid status after expiry:
-# Navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Domain Pricing''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.
+# Navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Pricing]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
 # Click the setting icon next to the TLD in question.
 # Set the '''Grace Period Duration''' to a very high number such as <tt>9999</tt>.

@@ Line 41: / Line 41: @@
 ==Setting Grace Periods/Redemption Grace Periods and Fees in WHMCS==
-For supported gateways, WHMCS can handle Grace and Redemption fees automatically:
+For supported registrars, WHMCS can handle Grace and Redemption fees automatically:
 * [[ResellerClub]]

@@ Line 98: / Line 98: @@
 To disable these actions and keep domain renewal invoices in an unpaid status after expiry:
-# Navigate to Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Domain Pricing''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.
+# Navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Domain Pricing''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.
 # Click the setting icon next to the TLD in question.
 # Set the '''Grace Period Duration''' to a very high number such as <tt>9999</tt>.

@@ Line 98: / Line 98: @@
 To disable these actions and keep domain renewal invoices in an unpaid status after expiry:
-# Navigate to Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Domains''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.
+# Navigate to Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Domain Pricing''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.
 # Click the setting icon next to the TLD in question.
 # Set the '''Grace Period Duration''' to a very high number such as <tt>9999</tt>.

← Older revision		Revision as of 12:25, 24 August 2021
Line 86:		Line 86:

	We also offer an option to globally disable all Grace Period and Redemption Grace Period functionality in the product which will stop all grace period and fee handling from being performed. You will find the setting for this located in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Domains''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.		We also offer an option to globally disable all Grace Period and Redemption Grace Period functionality in the product which will stop all grace period and fee handling from being performed. You will find the setting for this located in '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Domains''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.
		+
		+	==Retaining invoices for expired domains==
		+
		+	Once a domain has passed through any configured grace period and redemption grace period, it will transition to an '''Expired''' status.
		+
		+	The domain renewal invoice is also updated to prevent clients from paying a renewal invoice once the domain has expired and is no longer available for renewal:
		+
		+	* '''Invoice with a single domain renewal line item''' — The invoice status is changed to cancelled.
		+	* '''Invoice with multiple line items''' — The domain renewal line item is removed form the invoice and '''Invoice Modified''' email template sent to the client.
		+
		+	To disable these actions and keep domain renewal invoices in an unpaid status after expiry:
		+
		+	# Navigate to Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > General Settings > Domains''' or, prior to WHMCS 8.0, '''Setup > General Settings > Domains'''.
		+	# Click the setting icon next to the TLD in question.
		+	# Set the '''Grace Period Duration''' to a very high number such as <tt>9999</tt>.

@@ Line 67: / Line 67: @@
 . Once you're happy with your changes, click the ''Save Changes'' button at the bottom of the page to complete the process.
 ==Disabling Grace Periods and Redemption Grace Period Functionality==
 Grace Periods and Redemption Grace Periods can be individually set and controlled on a per TLD/extension basis as described above.