Auto Setup Issues - Revision history

SarahK: Redirected page to Provisioning Issues

2022-02-07T20:48:24Z

Redirected page to Provisioning Issues

SarahK: /* Domain Provisioning Problems */

2022-01-26T20:46:39Z

‎Domain Provisioning Problems

SarahK at 19:37, 25 January 2022

2022-01-25T19:37:37Z

SarahK at 15:55, 4 August 2020

2020-08-04T15:55:42Z

SarahK at 17:11, 29 April 2020

2020-04-29T17:11:22Z

Nathan: /* Domain Provisioning Problems */

2019-06-18T18:06:31Z

‎Domain Provisioning Problems

John: /* Domain Provisioning Problems */

2012-09-06T10:54:41Z

‎Domain Provisioning Problems

John at 10:22, 31 August 2012

2012-08-31T10:22:46Z

John: Created page with 'This page contains help regarding problems automatically provisioning accounts with WHMCS. ==Auto-Setup Provisioning Problems== WHMCS can automatically provision services, you ca…'

2012-08-28T16:38:25Z

Created page with 'This page contains help regarding problems automatically provisioning accounts with WHMCS. ==Auto-Setup Provisioning Problems== WHMCS can automatically provision services, you ca…'

New page

This page contains help regarding problems automatically provisioning accounts with WHMCS.
==Auto-Setup Provisioning Problems==
WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until manually approved by a member of staff, or disabled entirely. This is set on a per-product basis, navigate to '''Setup > Products/Services > Products/Services > Edit > Module Settings tab''' and the four auto-setup options will be available for you to select.

If the auto-setup is not occurring please begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial].
If that doesn't help please review '''Utilities > Activity Log''' at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:

*[[Troubleshooting Guide]]
*[[Common Troubleshooting Tips]]
*[[Server Modules]]

==Welcome Email Sending Problems==
Problems with the sending of the welcome email are typically related to the above account creation issue as the welcome email is sent when the module create command is completed successfully and automatically (ie. the account is created on the server). The welcome email not being sent suggests a problem with the auto-setup not occurring, so please run through the troubleshooting steps above.

If you aren't using a module (cPanel, Plesk etc) then the welcome email can still be sent automatically by selecting the [[Auto_Release|Autorelease module]].

The problem could also be caused by no welcome email being selected under '''Setup > Products/Services > Products/Services > Edit''' or a syntax error in the email template - the activity log would reveal any syntax errors.

{{troubleshooting}}

← Older revision		Revision as of 20:48, 7 February 2022
Line 1:		Line 1:
−	~~==Product Provisioning Problems==~~	+	#REDIRECT [[Provisioning Issues]]
−	WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until a staff member manually approves it or disables it entirely. To set this on a per-product basis, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Edit > Module Settings''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services > Edit > Module Settings''' and the four auto-setup options will be available for you to select.
−
−	~~If the auto-setup is not occurring, begin your troubleshooting by watching~~ [~~http://youtu.be/Ug3wbYRpUgI this video tutorial].~~
−
−	If that doesn't help, review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''', or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
−
−	*[~~[Troubleshooting Guide]]~~
−	*[[Common Troubleshooting Tips]]
−	*[[Server Modules]]
−
−	~~==Welcome Email Sending Problems==~~
−
−	Problems sending welcome emails typically relate to the account creation issue above. The system sends the welcome email when the module's '''Create''' command completes successfully and automatically, creating the account on the server. Unsent welcome emails indicate a problem with the automated setup not occurring.
−
−	~~You can troubleshoot this using the steps above. If those steps do not resolve the issue, see the additional steps in [[Email Sending~~ Issues]].
−
−	~~==Domain Provisioning Problems==~~
−
−	WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely per-domain at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Pricing]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
−
−	If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
−
−	*[[Troubleshooting Guide]].
−	*[[Common Troubleshooting Tips]].
−	*[[Domain Registrars]].
−
−	~~To submit the domain registration or transfer request to your registrar again, see [[Domains_Management#Handling_a_Failed_Domain_Registration\|Handling a Failed Domain Registration]].~~
−
−	~~{{troubleshooting}}~~

@@ Line 18: / Line 18: @@
 ==Domain Provisioning Problems==
-WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely. You can set this on a per-domain basis via the Auto-Setup dropdowns under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Domain Pricing''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
+WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely per-domain at '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > [[Domain Pricing]]''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
 If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:

@@ Line 12: / Line 12: @@
 ==Welcome Email Sending Problems==
-Problems sending welcome emails typically relate to the above account creation issue, because the system sends the welcome email when the module create command completes successfully and automatically (and the system creates the account on the server). Unsent welcome emails indicate a problem with the auto-setup not occurring. In this case, run through the troubleshooting steps above.
+Problems sending welcome emails typically relate to the account creation issue above. The system sends the welcome email when the module's '''Create''' command completes successfully and automatically, creating the account on the server. Unsent welcome emails indicate a problem with the automated setup not occurring.
-If you aren't using a module (for example, cPanel or Plesk), you can send the welcome email automatically by selecting the [[Auto_Release|Autorelease module]].
+You can troubleshoot this using the steps above. If those steps do not resolve the issue, see the additional steps in [[Email Sending Issues]].
 ==Domain Provisioning Problems==

@@ Line 1: / Line 1: @@
 ==Product Provisioning Problems==
+WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until a staff member manually approves it or disables it entirely. To set this on a per-product basis, navigate to '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Edit > Module Settings''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services > Edit > Module Settings''' and the four auto-setup options will be available for you to select.
 If the auto-setup is not occurring, begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial].
-If that doesn't help, review '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
+If that doesn't help, review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''', or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
 *[[Troubleshooting Guide]]
@@ Line 17: / Line 16: @@
 If you aren't using a module (for example, cPanel or Plesk), you can send the welcome email automatically by selecting the [[Auto_Release|Autorelease module]].
-The problem could also be that you haven't selected a welcome email under '''Setup > Products/Services > Products/Services > Edit''' or a syntax error in the email template. The activity log would reveal any syntax errors.
+The problem could also be that you haven't selected a welcome email under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Products/Services > Edit''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Products/Services > Edit''' or a syntax error in the email template. The activity log would reveal any syntax errors.
 ==Domain Provisioning Problems==
-WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely. You can set this on a per-domain basis via the Auto-Setup dropdowns under '''Setup > Products/Services > Domain Pricing'''.
+WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely. You can set this on a per-domain basis via the Auto-Setup dropdowns under '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Settings > Domain Pricing''' or, prior to WHMCS 8.0, '''Setup > Products/Services > Domain Pricing'''.
-If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
+If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Configuration (<i class="fa fa-wrench" aria-hidden="true"></i>) > System Logs''' or, prior to WHMCS 8.0, '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
 *[[Troubleshooting Guide]].

@@ Line 1: / Line 1: @@
 ==Product Provisioning Problems==
-If the auto-setup is not occurring please begin your troubleshooting by watching [http://youtu.be/Ug3wbYRpUgI this video tutorial].
+WHMCS can automatically provision services, you can specify whether this happens before or after payment, wait until a staff member manually approves it or disables it entirely. To set this on a per-product basis, navigate to '''Setup > Products/Services > Products/Services > Edit > Module Settings tab''' and the four auto-setup options will be available for you to select.
-If that doesn't help please review '''Utilities > Activity Log''' at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:
 *[[Troubleshooting Guide]]
@@ Line 11: / Line 12: @@
 ==Welcome Email Sending Problems==
-If you aren't using a module (cPanel, Plesk etc) then the welcome email can still be sent automatically by selecting the [[Auto_Release|Autorelease module]].
+Problems sending welcome emails typically relate to the above account creation issue, because the system sends the welcome email when the module create command completes successfully and automatically (and the system creates the account on the server). Unsent welcome emails indicate a problem with the auto-setup not occurring. In this case, run through the troubleshooting steps above.
-The problem could also be caused by no welcome email being selected under '''Setup > Products/Services > Products/Services > Edit''' or a syntax error in the email template - the activity log would reveal any syntax errors.
+If you aren't using a module (for example, cPanel or Plesk), you can send the welcome email automatically by selecting the [[Auto_Release|Autorelease module]].
 ==Domain Provisioning Problems==
-If a registrar is selected above but the domain was not sent to the registrar upon payment this suggests an error has occurred. Please review '''Utilities > Activity Log''' at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at:
+WHMCS can automatically register or transfer domains after the client has paid the invoice. You can either specify the registrar to use for this automation or disable the automation entirely. You can set this on a per-domain basis via the Auto-Setup dropdowns under '''Setup > Products/Services > Domain Pricing'''.
-*[[Troubleshooting Guide]]
+If you have selected a registrar in the steps above but the system didn't send the domain to the registrar upon payment, an error has occurred. Review '''Utilities > Activity Log''' at the time of ordering for any error messages, which will explain what the problem is. You can find an explanation of common error messages at:
 *[[Common Troubleshooting Tips]]
-*[[Domain Registrars]]
+*[[Troubleshooting Guide]].
-To submit the domain registration/transfer request to your registrar again please refer to [[Domains_Management#Handling_a_Failed_Domain_Registration|Handling a Failed Domain Registration]].
+To submit the domain registration or transfer request to your registrar again, see [[Domains_Management#Handling_a_Failed_Domain_Registration|Handling a Failed Domain Registration]].
 {{troubleshooting}}

@@ Line 19: / Line 19: @@
 ==Domain Provisioning Problems==
-WHMCS can automatically register/transfer domains, you can specify whether this happens after the client has paid the invoice, wait until manually approved by a member of staff or disabled entirely. This is set on a per-domain basis via the Auto-Setup dropdowns under '''Setup > Products/Services > Domain Pricing'''.
+WHMCS can automatically register/transfer domains after the client has paid the invoice. You can either specify which registrar should be used for this automation, or disable the automation entirely. This is set on a per-domain basis via the Auto-Setup dropdowns under '''Setup > Products/Services > Domain Pricing'''.
 If a registrar is selected above but the domain was not sent to the registrar upon payment this suggests an error has occurred. Please review '''Utilities > Activity Log''' at the time of ordering for any error messages which should explain what the problem is. An explanation of common error messages can be found at: